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Nick H.
Nick H., Phones Specialist
Category: Smartphones
Satisfied Customers: 8276
Experience:  SmartPhones Specialist
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my iphone game and music apps have no sound. how do i get the

This answer was rated:

my iphone game and music apps have no sound. how do i get the sound back on/

SVITExperts :

Hi and welcome to JustAnswer.com.

My name is XXXXX XXXXX I will assist you with your issues.

SVITExperts :

Please reset your iphone

SVITExperts :

Press and hold Power button and home button for 12-15 seconds

SVITExperts :

Ignore the turn off message

SVITExperts :

Release the buttons when you see the apple logo appears

SVITExperts :

After the phone resets, test your apps and games again

SVITExperts :

Thank you.

SVITExperts :

IMPORTANT: Please bookmark this page in case we got cut off, for revisits, and for reference. Windows: Ctrl + D to save to favorites. Mac: click the + next to address bar or click Bookmarks->add to bookmarks. You can come back by going back to Favorites/Bookmarks and click on the saved link.

SVITExperts :

Please let me know if that worked or not.

Customer:

sorry, it didn't work. what else can i do?

SVITExperts :

Then please reset the settings for your phone

SVITExperts :

Note: this will reset wifi settings, language, location services

SVITExperts :

You will have to setup again

SVITExperts :

Your data will be safe.

SVITExperts :

So here are the steps

SVITExperts :

Go to Settings

SVITExperts :

Go to General

SVITExperts :

Go all the way to bottom and select Reset

SVITExperts :

Select Reset all settings (1st option)

SVITExperts :

It will take 2-3 minutes for the phone to reset

Customer:

THANK YOU--OK IT IS RESETTING NOW--STILL GOING FOR A MINUTE OR 2 MORE...

SVITExperts :

OK sure

Customer:

now i have a screen that says location services. what do i do?

SVITExperts :

Please deny it for now

Customer:

ok

SVITExperts :

When done, test your games and apps

Customer:

i can't get out of location services. it has 3 options emergency call start over and cancel

SVITExperts :

cancel

Customer:

ok then the same location services screen is there with 2 options enable location services and disable location services

SVITExperts :

disable

SVITExperts :

Does it work or not?

Customer:

ok then it says choose a network and it gave the wifi where i am and it is searching--now asks for terms and conditions-- iagree-- now it is asking about using siri should i say use siri?

SVITExperts :

Sure

Customer:

now the screen says diagnostics the options are automatically send and don't send

SVITExperts :

Don't send

SVITExperts :

for now

Customer:

ok now the screen is back to normal should I test the sound now?

SVITExperts :

Yes please

SVITExperts :

Does sound work now?

SVITExperts :

if still no sound, you might want to get a corner of tissue or napkin

SVITExperts :

twist it and put into the headphone jack

Customer:

Sorry to say-- no sound. No sound with the games and no sound with the music still.

SVITExperts :

Do you have a headset?

SVITExperts :

try to plug into the headphone jack and pull it out couple times

Customer:

yes. What do I do with the napkin? I didn't understand that. I do have a headset.

SVITExperts :

Thanks

SVITExperts :

please plug the headset in couple times

SVITExperts :

take it out

SVITExperts :

then test the phone again

SVITExperts :

without headset

Customer:

ok-- just a second. I need to find the headset...

SVITExperts :

ok

Customer:

OK I put the headset in and out and when it was in-- I could hear the sound through the headset--yeh! I didn't think of that---however.... When I take it out-- no sound still.

SVITExperts :

Please try this

SVITExperts :

put the headset in but not all the way about 1/2 way

SVITExperts :

then wiggle the head of the jack around the port's

SVITExperts :

port's wall

SVITExperts :

take it out and see if you will get sound

SVITExperts :

This issue is because there is a sensor in the headset jack

Customer:

ok tried that but still-- so sorry to say-- no sound.

SVITExperts :

Some how it is stuck and thinking the headset in still inside

SVITExperts :

That is why you get no sound

SVITExperts :

Can you check the mute switch?

Customer:

Where is the mute switch?

SVITExperts :

make sure it is not on

SVITExperts :

on the side

SVITExperts :

left side

Customer:

you mean the one that mutes the ringer?

SVITExperts :

yeah

Customer:

That is not on. The speaker phone works fine-- so there is no issue with that. strange...

SVITExperts :

Please switch it on and back off

SVITExperts :

try couple times

Customer:

ok still no sound

SVITExperts :

I think you should go to an apple store and get it looked at.

SVITExperts :

However let me reopen your question

SVITExperts :

Let's get a second opinion on this

SVITExperts :

Please wait

Customer:

OK-- but tell me if you can-- why you think that the speaker phone works and not the app sounds

SVITExperts :

It's could be hardware issue

SVITExperts :

When did you get this issue?

Customer:

what do you mean by issue? this phone?

SVITExperts :

no sound issue

Customer:

Oh about 2 or 3 days ago.

SVITExperts :

Thanks

SVITExperts :

I think it's best to go to Apple store and get it checked

SVITExperts :

Maybe the internet speaker failed

SVITExperts :

I would say that we did most of the steps there are

Customer:

OK I will do that. Do you answer questions about the ipad too?

SVITExperts :

Sure

SVITExperts :

What do you have?

Customer:

I don't have my ipad with me now but I when I get it and I will log in again. I will accept so you are credited for your time. You were excellent and very helpful--even though I still have no sound it was a pleasure working with you. Thank you fro being there.

SVITExperts :

Thanks

SVITExperts :

Have a great weekend!

Customer:

you too.

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