How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Nick H. Your Own Question

Nick H.
Nick H., Phones Specialist
Category: Smartphones
Satisfied Customers: 8256
Experience:  SmartPhones Specialist
63271161
Type Your Smartphones Question Here...
Nick H. is online now
A new question is answered every 9 seconds

my iphone game and music apps have no sound. how do i get the

Resolved Question:

my iphone game and music apps have no sound. how do i get the sound back on/
Submitted: 2 years ago.
Category: Smartphones
Expert:  Nick H. replied 2 years ago.

SVITExperts :

Hi and welcome to JustAnswer.com.

My name is XXXXX XXXXX I will assist you with your issues.

SVITExperts :

Please reset your iphone

SVITExperts :

Press and hold Power button and home button for 12-15 seconds

SVITExperts :

Ignore the turn off message

SVITExperts :

Release the buttons when you see the apple logo appears

SVITExperts :

After the phone resets, test your apps and games again

SVITExperts :

Thank you.

SVITExperts :

IMPORTANT: Please bookmark this page in case we got cut off, for revisits, and for reference. Windows: Ctrl + D to save to favorites. Mac: click the + next to address bar or click Bookmarks->add to bookmarks. You can come back by going back to Favorites/Bookmarks and click on the saved link.

SVITExperts :

Please let me know if that worked or not.

Customer:

sorry, it didn't work. what else can i do?

SVITExperts :

Then please reset the settings for your phone

SVITExperts :

Note: this will reset wifi settings, language, location services

SVITExperts :

You will have to setup again

SVITExperts :

Your data will be safe.

SVITExperts :

So here are the steps

SVITExperts :

Go to Settings

SVITExperts :

Go to General

SVITExperts :

Go all the way to bottom and select Reset

SVITExperts :

Select Reset all settings (1st option)

SVITExperts :

It will take 2-3 minutes for the phone to reset

Customer:

THANK YOU--OK IT IS RESETTING NOW--STILL GOING FOR A MINUTE OR 2 MORE...

SVITExperts :

OK sure

Customer:

now i have a screen that says location services. what do i do?

SVITExperts :

Please deny it for now

Customer:

ok

SVITExperts :

When done, test your games and apps

Customer:

i can't get out of location services. it has 3 options emergency call start over and cancel

SVITExperts :

cancel

Customer:

ok then the same location services screen is there with 2 options enable location services and disable location services

SVITExperts :

disable

SVITExperts :

Does it work or not?

Customer:

ok then it says choose a network and it gave the wifi where i am and it is searching--now asks for terms and conditions-- iagree-- now it is asking about using siri should i say use siri?

SVITExperts :

Sure

Customer:

now the screen says diagnostics the options are automatically send and don't send

SVITExperts :

Don't send

SVITExperts :

for now

Customer:

ok now the screen is back to normal should I test the sound now?

SVITExperts :

Yes please

SVITExperts :

Does sound work now?

SVITExperts :

if still no sound, you might want to get a corner of tissue or napkin

SVITExperts :

twist it and put into the headphone jack

Customer:

Sorry to say-- no sound. No sound with the games and no sound with the music still.

SVITExperts :

Do you have a headset?

SVITExperts :

try to plug into the headphone jack and pull it out couple times

Customer:

yes. What do I do with the napkin? I didn't understand that. I do have a headset.

SVITExperts :

Thanks

SVITExperts :

please plug the headset in couple times

SVITExperts :

take it out

SVITExperts :

then test the phone again

SVITExperts :

without headset

Customer:

ok-- just a second. I need to find the headset...

SVITExperts :

ok

Customer:

OK I put the headset in and out and when it was in-- I could hear the sound through the headset--yeh! I didn't think of that---however.... When I take it out-- no sound still.

SVITExperts :

Please try this

SVITExperts :

put the headset in but not all the way about 1/2 way

SVITExperts :

then wiggle the head of the jack around the port's

SVITExperts :

port's wall

SVITExperts :

take it out and see if you will get sound

SVITExperts :

This issue is because there is a sensor in the headset jack

Customer:

ok tried that but still-- so sorry to say-- no sound.

SVITExperts :

Some how it is stuck and thinking the headset in still inside

SVITExperts :

That is why you get no sound

SVITExperts :

Can you check the mute switch?

Customer:

Where is the mute switch?

SVITExperts :

make sure it is not on

SVITExperts :

on the side

SVITExperts :

left side

Customer:

you mean the one that mutes the ringer?

SVITExperts :

yeah

Customer:

That is not on. The speaker phone works fine-- so there is no issue with that. strange...

SVITExperts :

Please switch it on and back off

SVITExperts :

try couple times

Customer:

ok still no sound

SVITExperts :

I think you should go to an apple store and get it looked at.

SVITExperts :

However let me reopen your question

SVITExperts :

Let's get a second opinion on this

SVITExperts :

Please wait

Customer:

OK-- but tell me if you can-- why you think that the speaker phone works and not the app sounds

SVITExperts :

It's could be hardware issue

SVITExperts :

When did you get this issue?

Customer:

what do you mean by issue? this phone?

SVITExperts :

no sound issue

Customer:

Oh about 2 or 3 days ago.

SVITExperts :

Thanks

SVITExperts :

I think it's best to go to Apple store and get it checked

SVITExperts :

Maybe the internet speaker failed

SVITExperts :

I would say that we did most of the steps there are

Customer:

OK I will do that. Do you answer questions about the ipad too?

SVITExperts :

Sure

SVITExperts :

What do you have?

Customer:

I don't have my ipad with me now but I when I get it and I will log in again. I will accept so you are credited for your time. You were excellent and very helpful--even though I still have no sound it was a pleasure working with you. Thank you fro being there.

SVITExperts :

Thanks

SVITExperts :

Have a great weekend!

Customer:

you too.

Nick H., Phones Specialist
Category: Smartphones
Satisfied Customers: 8256
Experience: SmartPhones Specialist
Nick H. and 2 other Smartphones Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
< Last | Next >
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
  • He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here. Diane Dallas, TX
 
 
 

Meet The Experts:

 
 
 
  • Ashik

    Smartphone Tech

    Satisfied Customers:

    382
    Experience with iPhone and other Smartphones
< Last | Next >
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Smartphone Tech

    Satisfied Customers:

    382
    Experience with iPhone and other Smartphones
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Customer Service

    Satisfied Customers:

    267
    Experience in supporting and using smartphones.
  • http://ww2.justanswer.com/uploads/WA/Waitongu2/2011-12-28_13647_1005452800x533.64x64.JPG Waitongu2's Avatar

    Waitongu2

    Technician

    Satisfied Customers:

    156
    Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA
  • http://ww2.justanswer.com/uploads/KR/Kriptokrit/2012-2-29_23740_DSjjjjjjC0nnnnnnnnn0695.64x64.JPG Kriptokrit's Avatar

    Kriptokrit

    Smartphone Tech.

    Satisfied Customers:

    145
    Over 6 years of experience in Electronics support service.
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Smartphone Expert

    Satisfied Customers:

    140
    Vast experience supporting and servicing smartphones, including IOS, Symbian and Android.
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    123
    20+Yrs in the computer/electronics service industry
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Technician

    Satisfied Customers:

    66
    Setup, manage and service over 50 smartphones for a local law firm including Androids, iPhones and Blackberries
 
 
 

Related Smartphones Questions

Chat Now With A Technician
Nick H.
Nick H.
Desktop Support Engineer
237 Satisfied Customers
SmartPhones Specialist