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webpagesby22
webpagesby22, Technician
Category: Smartphones
Satisfied Customers: 527
Experience:  I love gadgets and love to break them to fix them
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Why do my notes disappear from my 4s?

Customer Question

Why do my notes disappear from my 4s?
Submitted: 4 years ago.
Category: Smartphones
Expert:  Brandon M. replied 4 years ago.

beboo :

Hello and thank you for contacting JustAnswer, a third-party paid expert support site. My name is XXXXX XXXXX I'd be glad to assist you with your issue.

beboo :

Do you sync your notes with any service like Gmail or Exchange?

Customer:

No it has not been synced with anything

Expert:  webpagesby22 replied 4 years ago.
Hi,

Do you have icloud setup on your iphone and on any other device?
Customer: replied 4 years ago.
I had iCloud set up for everything except notes
Expert:  webpagesby22 replied 4 years ago.
Hi,

Do you have an email account setup on your ipad? If so check your inbox subfolders and see if you have one named "Notes" and see if your notes are stored in that folder.
Customer: replied 4 years ago.
I do not have any inbox subfolders.
Expert:  webpagesby22 replied 4 years ago.
Try logging into your email account online on your computer to see if you have a notes folder there.
Customer: replied 4 years ago.
I do.
Expert:  webpagesby22 replied 4 years ago.
Do you see your notes in the folder?
Customer: replied 4 years ago.
yes. Will they remain on my phone now? If they are on my computer but not on my phone they don't do me much good.
Expert:  webpagesby22 replied 4 years ago.
Hi,

Do you have the latest software loaded on your iphone? Also if you turn your notes in icloud see if they return to your iphone.
Customer: replied 4 years ago.
I do have the latest software. I had my Gmail as the default account for notes. Should it be iCloud?
Expert:  webpagesby22 replied 4 years ago.
Hi,

I suggest changing it to iCloud so that the notes will be backed up to icloud
webpagesby22, Technician
Category: Smartphones
Satisfied Customers: 527
Experience: I love gadgets and love to break them to fix them
webpagesby22 and other Smartphones Specialists are ready to help you