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Jason Jones
Jason Jones , Technician
Category: Smartphones
Satisfied Customers: 13793
Experience:  Several years experience in both smartphone setup and sales.
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I have a Motorola SBG6580 modem/router. I am unable to wirelessly

Customer Question

I have a Motorola SBG6580 modem/router. I am unable to wirelessly connect my cell phone or printer. I know the password, but no luck connecting.
Submitted: 4 years ago.
Category: Smartphones
Expert:  Gina-Moderator replied 4 years ago.

Hi, I’m a moderator for this topic and I wonder whether you’re still waiting for an answer. If you are, please let me know and I will do my best to find an Expert to assist you right away. If not, feel free to let me know and I will cancel this question for you. Thank you!

Customer: replied 4 years ago.
I have never received a response to my question.
Expert:  Gina-Moderator replied 4 years ago.

Sometimes, finding the right Expert can take a little longer than expected and we thank you greatly for your understanding. We’ll be in touch again shortly.

Customer: replied 4 years ago.
I posted my question last Sunday afternoon. It is now Wednesday night and I still do not have a response. So far, not impressed.
Expert:  Gina-Moderator replied 4 years ago.
Hello:

I'm so terribly sorry about the wait to get you a response to your question.

I'm going to mark your question as a high priority and hopefully an Expert can assist you shortly.

Thank you so much for your continued patience.
Expert:  Jason Jones replied 4 years ago.
Greetings,

Welcome to Just Answer.

My name is Jason and I will be the expert working with you today to help resolve your problem.


Do you still need help with this problem? If so, may I remote into your computer and help you resolve the problem? I will send a remote link within minutes after your response, so please keep refreshing the page.


Thank you.
Customer: replied 4 years ago.

Jason -

 

I'm ready to get this issue fixed. Yes, you can remote into the computer. My issue is that I am not able to wirelessly connect my wife's printer or connect via WiFi with my I-phone to the Motorola SBG6580 combination modem/router.

Expert:  Jason Jones replied 4 years ago.


Thank you.

Please, click the following link and allow the remote app to run: http://67.192.95.188:8040/?Session=c6d6ed10-10e1-428c-b3ae-67b38a539fff&SUPPORT=NET


Expert:  Jason Jones replied 4 years ago.
You may click the green ACCEPT ANSWER button on the bottom right of your screen now and leave any feedback for me that you feel is appropriate.

Thank you,
- Jason


If you ever want to work with me as your expert in the future, please bookmark the following website. You can ask any future questions directly to me and I will be the expert assigned to your case: http://www.justanswer.com/computer/expert-theextraordinaire/

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