Smartphone Questions? Ask A Smartphone Technician for Answers
I am setting it up. I plugged it in for the first time to my computer a couple of days ago. Nothing happens on itunes or my computer. The only way something shows up is if I go under my computer, then the USB storage thing shows up.
I have Mcaffee, it stays on all the time. I believe I have the latest version of itunes. I downloaded it a couple of days ago.
Yes I have tried a different USB port.
Okay, considering this is a brand new phone, it's possible the issue lays with your installation of iTunes on the computer.Go to the Control Panel and click "Add/Remove Programs" (for Windows XP) or "Uninstall a Program"/"Programs & Features" (Windows Vista & 7) to uninstall iTunes and related software components in the following order and then restart your computer:iTunesQuickTimeApple Software UpdateApple Mobile Device SupportBonjour Apple Application SupportIf you have trouble uninstalling any of the above, try the following Microsoft Fix It utility to troubleshoot the uninstallation:http://support.microsoft.com/mats/Program_Install_and_UninstallOnce you've completed the removal, restart your computer and re-install iTunes again. Make sure you download and install the latest release:http://www.apple.com/itunes/download/Let me know if this improves the situation.Thanks,John