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Ask Hank F. Your Own Question
Hank F.
Hank F., Technician
Category: Small Engine
Satisfied Customers: 14560
Experience:  Certified on Onan and Generac generators
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I have a 7.8 Onan diesel generator. The glow plugs seem to

Customer Question

I have a 7.8 Onan diesel generator .
The glow plugs seem to be ok and I'm getting power, the problem is that it won't crank!
Submitted: 1 month ago.
Category: Small Engine
Expert:  Hank F. replied 1 month ago.

Hello, my name is ***** ***** I am going to assist you with this.

What are the model and serial numbers of the genset?

Customer: replied 1 month ago.
Not at home at the moment.
I'll call you eit the information in about an hour.
Expert:  Hank F. replied 1 month ago.
Ok
Expert:  Hank F. replied 1 month ago.

Did you get the model number yet?

Customer: replied 1 month ago.
Forget it I found the problem and took care of it.
I don't believe that I should have to pay!
Expert:  Hank F. replied 1 month ago.

I was waiting for you to get me the model number. We can't help if we don't know what you have. We are not magicians or mind readers.

You can request a refund of your deposit through Customer Service.