Small Engine Troubleshooting Problems? Ask a Mechanic Now.
Hello, my name is ***** ***** I am going to assist you with this.
What are the model and serial numbers of the genset?
Is the switch physically switching to STOP, or just the controller?
If the controller, what are the exact words displayed when this happens?
I just pulled your serial number, and find that your unit is still under warranty until May 6, 2019.
The best thing to do here would be to contact an authorized Generac repair facility, and have this repaired under warranty. If you work on this yourself, you will void your warranty, and will be responsible for the cost of any parts.
If you need help finding an authorized repair center, let me know your ZIP code.
If you don't mind losing your warranty, and buying your own parts, I will need a statement from you acknowledging that you understand that by working on this yourself you will void your warranty.
Ahhh, a fellow Kentuckian.
There are 2 authorized service centers within 10 miles of you.
DOMERS AIR & BACKUP POWER8351 KARA LANEHEBRON, KY 41048USADistance: 7 MilesGet Directions(###) ###-####br />rating imageRead all 1 ReviewsWrite a Review
Financing Sales Service
3POWERBAX*****br />UNION, KY 41091USADistance: 6 MilesGet DirectionsWebsite: www.powerbax.com(###) ###-####br />rating imageRead all 2 ReviewsWrite a Review
Was this what you wanted to know?