How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Curtis B. Your Own Question
Curtis B.
Curtis B., Technician
Category: Small Engine
Satisfied Customers: 26526
Experience:  have worked on and around most engine models for 35 yrs./Polaris ATV expert
30244710
Type Your Small Engine Question Here...
Curtis B. is online now
A new question is answered every 9 seconds

I have a 12.5 kw quiet diesel gen on my RV that refuses to

Customer Question

Sir,
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: I have a 12.5 kw quiet diesel gen on my RV that refuses to start. I get just a rapid clicking sound.
JA: Do you have fuel in the tank? If so, is the shut-off valve open and the fuel clean?
Customer: I have clean new fuel in the tank and it should be clean.
JA: Do you plan on doing the work yourself?
Customer: I hope to....
JA: Anything else we should know to help you best?
Customer: Yes, the gen was working perfectly last week and just now refuses to start. The oil and coolant are like new and battery is up to normal voltage.
Submitted: 3 months ago.
Category: Small Engine
Expert:  Curtis B. replied 3 months ago.

Welcome to JUST ANSWER small engines, let me try to help you !! I don't know it all, but maybe together we can get you a satisfactory answer!

Expert:  Curtis B. replied 3 months ago.

Rapid clicking when when key is turned to start? Low voltage to the starter solenoid, caused by weak battery or cables. Do you have meter to check battery voltage at start?

Customer: replied 3 months ago.
I have and the battery voltage is at least 12.5, I cleaned the terminals and put a 60 amp jump starter on it...
Expert:  Curtis B. replied 3 months ago.

Does voltage drop when you turn key to start?

Customer: replied 3 months ago.
NO, let us see if you have a different idea than I do...
Expert:  Curtis B. replied 3 months ago.

Where is the rapid clicking? Starter solenoid/relay?

Customer: replied 3 months ago.
Not very much..
Expert:  Curtis B. replied 3 months ago.

starter solenoid or starter bad.

Customer: replied 3 months ago.
I assume so, the gen has a shroud on it and I have yet to remove same..
Expert:  Curtis B. replied 3 months ago.

May just be bad connection at the battery cable end at solenoid.

Customer: replied 3 months ago.
That is why I cleaned the battery posts on the outside of the gen but taking covers off is a major job...
Expert:  Curtis B. replied 3 months ago.

Yes, they didn't make it easy.. They want you to take it in for service, so they can get labor hours!

Customer: replied 3 months ago.
Well Sir, I will start taking cover off now and thank you for your help.....
Expert:  Curtis B. replied 3 months ago.

OK>