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Donald
Donald, Small Engine Technician
Category: Small Engine
Satisfied Customers: 1800
Experience:  I have 25+ years of experience repairing 2 & 4 cycle engines
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My lawnmower hit something by my tree, I don't see anything

Customer Question

My lawnmower hit something by my tree, I don't see anything that it hit, but it quit running. It will not start with the electric start and if you pull the cord it seems like it is freewheeling. What is wrong and can I fix it?
Submitted: 25 days ago.
Category: Small Engine
Expert:  Donald replied 25 days ago.

Hello. Thank you for choosing Just Answer. My name is***** will be happy to assist you.

Customer: replied 25 days ago.
Can I fix it myself?
Expert:  Donald replied 25 days ago.

It depends on how serious our problem is. Can you tell if your blade spins as you pull your pull cord?

Expert:  Donald replied 25 days ago.

Do you have a spark plug wrench?

Customer: replied 25 days ago.
I dont know. It seems like there is no tension in The cord at all
Expert:  Donald replied 25 days ago.

I am hoping that our problem is not a broken connecting rod.

Customer: replied 25 days ago.
How can I tell? I didnt see anything that it hit but it immediately quit running
Expert:  Donald replied 25 days ago.

Do to the fact that you didn't see anything that you actually hit, the noise could have resulted from something breaking inside your engine.

Expert:  Donald replied 25 days ago.

Remove your dip stick, to see if your oil level is correct ...

Customer: replied 25 days ago.
This has only been used three times. I just bought it in August
Expert:  Donald replied 25 days ago.

Thanks for this information.

Expert:  Donald replied 25 days ago.

Can you check your oil level for me?

Customer: replied 25 days ago.
I checked it before I started and it was fine. I only got a quarter of the way around my yard when this happened. It was only running for about 5 minutes.
Expert:  Donald replied 25 days ago.

Ok ...

Expert:  Donald replied 25 days ago.

As you are pulling your pull cord, can you tell if your engine is actually turning?

Customer: replied 25 days ago.
Like i said ut feels and sounds like it is freewheeling
Customer: replied 25 days ago.
It really doesnt feel like it is turning anything except the wheel the cord is on
Customer: replied 25 days ago.
But why wont the electric start start the mower
Expert:  Donald replied 25 days ago.

Do you have someone who could slowly pull your rope, as you look underneath your mower, to see if your blades turns?

Customer: replied 25 days ago.
No there is noone here but me and I am 70 years old
Expert:  Donald replied 25 days ago.

Donna, do you have any mechanical experience?

Customer: replied 25 days ago.
No
Expert:  Donald replied 25 days ago.

The reason I asked, is because based upon what you and I have covered, our problem is likely caused by something that will the assistance of someone with mechanical experience.

Customer: replied 25 days ago.
I guess I will have to take it in to the shop and let them look at it.
Customer: replied 25 days ago.
I was hoping to get the grass cut today
Expert:  Donald replied 25 days ago.

This is what I would recommend for you. This way you can get your mower up and running again.

Expert:  Donald replied 25 days ago.

I understand, and I applaud your determination.

Customer: replied 25 days ago.
I will pay for today but please cancel the trial as I won't be using it again
Expert:  Donald replied 25 days ago.

I am concerned about the noise you heard, although you did not strike anything with your blade.

Customer: replied 25 days ago.
Can you please cancel the trial period?
Expert:  Donald replied 25 days ago.

Our customer service department will be happy to cancel your trial period.

Customer: replied 25 days ago.
Can I get a cancellation email so I know it has been cancelled?
Expert:  Donald replied 25 days ago.

There is a link to customer service on the page we are chatting on. I do hope all goes well for you.