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Donald
Donald, Small Engine Technician
Category: Small Engine
Satisfied Customers: 1946
Experience:  I have 25+ years of experience repairing 2 & 4 cycle engines
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My lawnmower hit something by my tree, I don't see anything

Customer Question

My lawnmower hit something by my tree, I don't see anything that it hit, but it quit running. It will not start with the electric start and if you pull the cord it seems like it is freewheeling. What is wrong and can I fix it?
Submitted: 5 months ago.
Category: Small Engine
Expert:  Donald replied 5 months ago.

Hello. Thank you for choosing Just Answer. My name is***** will be happy to assist you.

Customer: replied 5 months ago.
Can I fix it myself?
Expert:  Donald replied 5 months ago.

It depends on how serious our problem is. Can you tell if your blade spins as you pull your pull cord?

Expert:  Donald replied 5 months ago.

Do you have a spark plug wrench?

Customer: replied 5 months ago.
I dont know. It seems like there is no tension in The cord at all
Expert:  Donald replied 5 months ago.

I am hoping that our problem is not a broken connecting rod.

Customer: replied 5 months ago.
How can I tell? I didnt see anything that it hit but it immediately quit running
Expert:  Donald replied 5 months ago.

Do to the fact that you didn't see anything that you actually hit, the noise could have resulted from something breaking inside your engine.

Expert:  Donald replied 5 months ago.

Remove your dip stick, to see if your oil level is correct ...

Customer: replied 5 months ago.
This has only been used three times. I just bought it in August
Expert:  Donald replied 5 months ago.

Thanks for this information.

Expert:  Donald replied 5 months ago.

Can you check your oil level for me?

Customer: replied 5 months ago.
I checked it before I started and it was fine. I only got a quarter of the way around my yard when this happened. It was only running for about 5 minutes.
Expert:  Donald replied 5 months ago.

Ok ...

Expert:  Donald replied 5 months ago.

As you are pulling your pull cord, can you tell if your engine is actually turning?

Customer: replied 5 months ago.
Like i said ut feels and sounds like it is freewheeling
Customer: replied 5 months ago.
It really doesnt feel like it is turning anything except the wheel the cord is on
Customer: replied 5 months ago.
But why wont the electric start start the mower
Expert:  Donald replied 5 months ago.

Do you have someone who could slowly pull your rope, as you look underneath your mower, to see if your blades turns?

Customer: replied 5 months ago.
No there is noone here but me and I am 70 years old
Expert:  Donald replied 5 months ago.

Donna, do you have any mechanical experience?

Customer: replied 5 months ago.
No
Expert:  Donald replied 5 months ago.

The reason I asked, is because based upon what you and I have covered, our problem is likely caused by something that will the assistance of someone with mechanical experience.

Customer: replied 5 months ago.
I guess I will have to take it in to the shop and let them look at it.
Customer: replied 5 months ago.
I was hoping to get the grass cut today
Expert:  Donald replied 5 months ago.

This is what I would recommend for you. This way you can get your mower up and running again.

Expert:  Donald replied 5 months ago.

I understand, and I applaud your determination.

Customer: replied 5 months ago.
I will pay for today but please cancel the trial as I won't be using it again
Expert:  Donald replied 5 months ago.

I am concerned about the noise you heard, although you did not strike anything with your blade.

Customer: replied 5 months ago.
Can you please cancel the trial period?
Expert:  Donald replied 5 months ago.

Our customer service department will be happy to cancel your trial period.

Customer: replied 5 months ago.
Can I get a cancellation email so I know it has been cancelled?
Expert:  Donald replied 5 months ago.

There is a link to customer service on the page we are chatting on. I do hope all goes well for you.