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Ask JON Your Own Question
JON
JON, Small Engine Technician
Category: Small Engine
Satisfied Customers: 521
Experience:  Husqvarna Service Tech
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I chatted with someone yesterday Can I pay and have someone

Customer Question

Hi I chatted with someone yesterday Can I pay and have someone call me please
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: Two days
JA: Do you plan on doing the work yourself?
Customer: Yes
JA: Anything else we should know to help you best?
Customer: No
Submitted: 2 months ago.
Category: Small Engine
Expert:  JON replied 2 months ago.

Hi, my name is ***** ***** me review the issue, and I will be more than happy to help resolve it as quickly as possible.

Customer: replied 2 months ago.
Hi there
Expert:  JON replied 2 months ago.

What are you working on today? I want to make sure I am the right expert before I call. I may not be able to assist you, but I will try.

What are you working on and what is the issue?

Customer: replied 2 months ago.
We have a Briggs and Stratton generac generator
Customer: replied 2 months ago.
When we started it up and connected it my boyfriend accidentally turned the air conditioner breaker on and it overloaded the generator
Customer: replied 2 months ago.
Now the generator starts but we have no voltage coming from it and can not power the house
Customer: replied 2 months ago.
How do we reset it or what can we do to get it to power the house? There is a hurricane coming and we would like to use it.
Customer: replied 2 months ago.
It is an EXL8000
Expert:  JON replied 2 months ago.

Okay, I will have to pass this along to a GEN SET electrical expert then. I am an engine expert, but do not know the electrical side of them. Sorry. I will OPT OUT and someone will be along to assist you. Please DO NOT respond as it locks me to question and no one else will see it .