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Hank F.
Hank F., Technician
Category: Small Engine
Satisfied Customers: 14440
Experience:  Certified on Onan and Generac generators
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I have a &S 9000EA Gen set that was working and now has

Customer Question

Hello. I have a B&S 9000EA Gen set that was working and now has stopped working after being wheeled a short distance over rough ground. I have taken the covers off and found nothing loose. Any suggestions?
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: Only a day or so
JA: Do you plan on doing the work yourself?
Customer: Depends on the complexity, but I do have some knowledge on these things
JA: Anything else we should know to help you best?
Customer: I can't think of anything
Submitted: 26 days ago.
Category: Small Engine
Expert:  JON replied 26 days ago.

Hi, my name is ***** ***** me review the issue, and I will be more than happy to help resolve it as quickly as possible.

Expert:  JON replied 26 days ago.

What exactly is the machine not doing? Will it start?

Customer: replied 25 days ago.
Hello Jon,The motor starts and runs perfectly with ac output as it did until wheeled across the yard. Now it runs with no ac output so it seems to me that there is a problem with the generator.John
Expert:  JON replied 25 days ago.

Oh okay, I apologize, I was thinking it was a running issue. I am not an electrical expert, but do know my engines. I will OPT OUT and see if another expert can help you solve this issue. Please DO NOT respond to me as it will lock me back to the question and another expert will not be able to assist you further. GL

Expert:  Hank F. replied 24 days ago.

Hello, my name is ***** ***** I am going to assist you with this.

What is the actual model number of the genset?

Customer: replied 24 days ago.
Model B&S Promax 9000ea.John
Expert:  Hank F. replied 23 days ago.

That is not the model number.

I need the model number from the data sticker.

Customer: replied 23 days ago.
Hello, I have found the fault. A wire had come loose and pulled out of position. I think this is the end of the matter. Thanks
Expert:  Hank F. replied 22 days ago.


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