How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete
Pete, Electronic Engineer
Category: Small Engine
Satisfied Customers: 15756
Experience:  Over 16 years of experience installing and repairing electronics.
30970729
Type Your Small Engine Question Here...
Pete is online now
A new question is answered every 9 seconds

Problem with garage door, today, I would like to know what

Customer Question

problem with garage door
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: today
JA: Do you plan on doing the work yourself?
Customer: I would like to know what the problem is. I do have some skills in repair
JA: Anything else we should know to help you best?
Customer: So now when I go to open the garage door the lift master professional 1/2 hp makes a clicking sound and does not turn the motor.
Submitted: 2 months ago.
Category: Small Engine
Expert:  Pete replied 2 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 2 months ago.

Can you check the status of the LEDs on the opener and let me know what they are showing?

Expert:  Pete replied 2 months ago.

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.

Customer: replied 2 months ago.
The led's on the door are green on one side and yellow on other. The motor is flashing yellow when I try to use the remote or button in the garage.
Customer: replied 2 months ago.
You still have not answered my question so I'm not going to rate you
Customer: replied 2 months ago.
Are you going to answer my question
Expert:  Pete replied 2 months ago.

Sorry for the delay, I was offline when you replied.

The flashing LED is an indicator that a fault was sensed by the control board. The number of flashes indicate certain potential problem areas as follows:

1 flash - a shorted or reversed safety sensor wire.

2 flashes - an open sensor wire or a misaligned sensor or a sensor obstructed for more than 8 seconds or mismatched sensor eyes.

3 flashes - a shorted wall control wire.

4 flashes - intermittent sensor signal (slightly misaligned)

5 flashes - RPM sensor issue or an overheated or failed motor

6 flashes - a failed logic board relay

These codes can be a useful diagnostic tool to point you in the right direction.

--------------------
Your satisfaction is my priority;
Kindly take a moment to rate my service 5 stars at the top of your question page so I am rewarded for my time; tips appreciated :)
You can always reply back at any time if you need any further assistance at all.
Pete.
--------------------