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Curtis B.
Curtis B., Technician
Category: Small Engine
Satisfied Customers: 12592
Experience:  have worked on and around most engine models for 35 yrs./Polaris ATV expert
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I have a 23hp kohler toro zero turn lawn mower that wont

Customer Question

I have a 23hp kohler toro zero turn lawn mower that wont start
JA: Do you have fuel in the tank? If so, is the shut-off valve open and the fuel clean?
Customer: yes, fuel...I disconnected the line prior to plugs and turned the ignition and gas is moving
JA: Do you plan on doing the work yourself?
Customer: yes, ideally
JA: Anything else we should know to help you best?
Customer: battery is charged and ignition is turning engine over well...I replace the spark plugs to the same as before except previos were XC and new ones are RC..guy at store said they should work..I noticed the new ones I put in have .005 less clearance..
Submitted: 3 months ago.
Category: Small Engine
Expert:  JON replied 3 months ago.

Hi, my name is ***** ***** me review the issue, and I will be more than happy to help resolve it as quickly as possible.

Expert:  JON replied 3 months ago.

Are you getting spark at the plugs?

Customer: replied 3 months ago.
Not sure
Customer: replied 3 months ago.
I replaced the plugs
Customer: replied 3 months ago.
can you call me at an alternate number than supplied? I am not getting a signal at the moment
Expert:  JON replied 3 months ago.

You will have to request call and then type another number

Expert:  JON replied 3 months ago.

It should let you change your number on file also.

Expert:  JON replied 3 months ago.

States Payment for service has failed.

Expert:  JON replied 3 months ago.

It will not let call process.

you should be able to contact customer support on the bottom of your page

Expert:  JON replied 3 months ago.

States Payment for service has failed

Customer: replied 3 months ago.
Just tried to update...it tells me I paid $18
Expert:  JON replied 3 months ago.

Status: payment failure. It will not let call process.

Not sure what the issue is as I know nothing about payments on here

Customer: replied 3 months ago.
I am trying to find the phone number
Expert:  JON replied 3 months ago.

Should be a customer help link on the bottom of your page

Customer: replied 3 months ago.
did anyone contact you
Expert:  JON replied 3 months ago.

no. No one has contacted me. Who would contact me?