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Curtis B.
Curtis B., Technician
Category: Small Engine
Satisfied Customers: 12592
Experience:  have worked on and around most engine models for 35 yrs./Polaris ATV expert
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I have a model 13wn77kso11 288803 serial 1d092b40101 000002

Customer Question

I have a model 13wn77kso11 288803 serial 1d092b40101 000002 that was made 04/2012 that I can't get started it is locked in gear how do I get it back to neutral. Les Gallagher
Submitted: 4 months ago.
Category: Small Engine
Expert:  Donald replied 4 months ago.

Hello. Thank you for choosing Just Answer. My name is***** will be happy to assist you.

Expert:  Donald replied 4 months ago.

Did our problem occur suddenly?

Customer: replied 4 months ago.
I just picked up the mower 2nd hand used it twice the went to use it yesterday and the rear is locked
Expert:  Donald replied 4 months ago.

Thanks for your reply. Did your rear lock as you was driving your mower, or after you parked it?

Customer: replied 4 months ago.
After I parked it
Expert:  Donald replied 4 months ago.

Did you lock your parking brakes after you parked your mower? These are troubleshooting questions.

Customer: replied 4 months ago.
I think so there is on peddle and you push forward to move and release it to stop that is the break correct. There is no other parking brake, so yes I put the parking break on
Expert:  Donald replied 4 months ago.

There is a brake pedal on the left side of your mower. Is it all the way up?

Customer: replied 4 months ago.
I will have to try back later tonight just got called to work but yes when I try to start the mower it is all the way up when mower is at rest it is all the way back
Expert:  Donald replied 4 months ago.

Thanks! You can get back later tonight, and you and I can continue from here.

Customer: replied 4 months ago.
I'm home now
Expert:  Donald replied 4 months ago.

Sorry for the delay. I am back online. I will be here until 11:00 pm central time, tonight.

Customer: replied 4 months ago.
I did not see your reply in till now
Expert:  Donald replied 4 months ago.

No problem.

Expert:  Donald replied 4 months ago.

I will be here today.

Customer: replied 4 months ago.
I'm home now I do not think the mower is going into neutral, when I try to start it is just draining the battery
Expert:  Donald replied 4 months ago.

Does your shift lever move at all?

Expert:  Donald replied 4 months ago.

Do you have a battery charger?

Customer: replied 4 months ago.
it is on charge now, but still not going into neutral
Customer: replied 4 months ago.
I just checked the battery has a full charge
Expert:  Donald replied 4 months ago.

Thanks for your reply. I would like to know if your mower will drive after you start your engine up. This will help me to determine if your brakes are sticking, or if your transmission is actually not going into neutral. This only a troubleshooting thought.

Expert:  Donald replied 4 months ago.

If your engine will not start up. Try spraying some carburetor cleaner directly into your carburetor, to see if your engine will start up.

Customer: replied 4 months ago.
It still would not start wore the battery down trying I have decided to take it to a repair shop
Expert:  Donald replied 4 months ago.

Thanks for letting me know. I do hope all goes well for you.