How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask JohnF2015 Your Own Question
JohnF2015, Small Engine Technician
Category: Small Engine
Satisfied Customers: 999
Experience:  Owner/Service Technician at S & J Small Engines
Type Your Small Engine Question Here...
JohnF2015 is online now
A new question is answered every 9 seconds

I just bought a new 22" rear wheel drive mower and it's very

Customer Question

I just bought a new 22" rear wheel drive mower and it's very hard to back up. the rear wheels seem to have brakes on them, if I give it a hard yank then the rear wheels free up and it pulls back freely, will this work itself out as I use it? and why does it have two drive handles. I tried finding an email or phone # ***** the factory with no luck.
Submitted: 3 months ago.
Category: Small Engine
Expert:  JohnF2015 replied 3 months ago.

Hi, my name is ***** ***** I will be assisting you.

The ease of pulling it backwards will get better with time. They can be a little tight when new but with a few uses it will become easier to pull backwards.

The two drive levers are so that if your one hand gets tired of squeezing the handle you can use the other. You do not have to hold both for the propel system to function. You can use one or the other for convenience and to help keep your one hand from getting cramps or issues because you have to hold it in order to keep the propel operating.

Thank you it has been a pleasure to assist you.

Please take a moment to rate your experience.

Expert:  JohnF2015 replied 3 months ago.

If this issue of hard backwards pulling does not work itself out within a few uses then I would suggest taking it to an authorized service center for warranty repair and let them know that it has been an issue from the very beginning. Depending on where you purchased it you may consider returning it to the place of purchase for a possible exchange.

Related Small Engine Questions