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Curtis B.
Curtis B., Technician
Category: Small Engine
Satisfied Customers: 12592
Experience:  have worked on and around most engine models for 35 yrs./Polaris ATV expert
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Our garage door opener will not work - have installed a new

Customer Question

Our garage door opener will not work - have installed a new battery with no results.
Canada number(###) ###-#### ***** 01/01, Sears Canada Inc. Toronto 139.53879, Sear Roebuck & Co. USA PCC ID HBW1A5247 - can you help?
Submitted: 6 months ago.
Category: Small Engine
Expert:  eddie22Island replied 6 months ago.

Hi my name is ***** ***** am a Home Improvement Contractor with a vast array of knowledge in many fields including repairs done in a span of 38 years. I can help you with your difficulties but I will need some information and I will ask you questions that I will need specific answers for. I am asking you to help me, help you. So if I can ask you to take the time and answer, to the best of your knowledge. I am not on there, on site, and it is that much more difficult for me, or anyone for that matter, to diagnose what the problem could be. That way, with your help, finding out what is right with it, is a step to eliminate what is wrong with it ......sometimes it may be one of a hundred things but together with your patience we can work toward a goal to get this issue resolved. My goal today will be to provide you with a satisfactory and a reasonable answer to earn an excellent service rating from you.

If I may ask:

1-) The make CRAFTSMAN and model and/or number of the unit in question and do you have the manual for it?

2-) how old it might be 15 and if you are the original owner

3-) there are safety sensors on your door do they have either an amber, yellow or green light that is on right now?

4-) can you tell me if you have a working wall control and how many remotes

5-) any flashing lights that you now notice

6-) has there been any kind of disruption that may have changed the dynamics with this opener....any wiring or perhaps the kids playing there or a recent power outage

7-) do you feel that you are capable of making simple adjustments and more than mechanical in making some harder ones if necessary?

We can start here and with the info you provide I will add steps toward our target as we proceed by our correspondence

If by some reason a resolution to the problem just isn't possible, I will do my best to supply you with any remaining options, from what other resources I can find.

Please, since we take pride in our good reputations, and you might feel the need to choose a bad service rating, I ask that you stop and consider replying back to me with any of your concerns.

And thank you for your help and assistance

eddie

Customer: replied 6 months ago.
1-Model #139.53960SRT We have the owner's manual
2-15 years - we are second home owners
3 - NO
4-Yes -1
5-NO
6-NO
7-Yes
Customer: replied 6 months ago.
Did you receive my answers?
Expert:  eddie22Island replied 6 months ago.

yes Im sorry I had a delivery that I had to tend to .................I am looking over the data now

what exactly happens when you do click the transmitter?....... the door doesn't move but you hear the motor?......it goes partial way?........reverses?

I have to go offline again but I will be checking back as soon as possible

Thanks

eddie

Customer: replied 6 months ago.
any progress on my problem?
Expert:  eddie22Island replied 6 months ago.

if you could just answer these........

what exactly happens when you do click the transmitter?....... the door doesn't move but you hear the motor?......it goes partial way?........reverses?

Customer: replied 6 months ago.
The door doesn't move and there is no sound of any kind - that is why we replaced the battery!
Customer: replied 6 months ago.
Have you come up with an answer? I sure hope I haven't paid money/been scammed. The wait time between your questions and my answers is waaaaaasy toooooo long!!!!!
Expert:  eddie22Island replied 6 months ago.

I'm sorry you feel that way I will opt out and hand it over to someone else

Customer: replied 6 months ago.
Almost 48 hours and I response!!! Why did I expect more - 😞
Customer: replied 6 months ago.
That should say "I got no response" 😫😫
Customer: replied 6 months ago.
Today is June 1st - no response - I want my money refunded!!!!!!