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Donald
Donald, Small Engine Technician
Category: Small Engine
Satisfied Customers: 1800
Experience:  I have 25+ years of experience repairing 2 & 4 cycle engines
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Today I bought a toro time cuter sw5000. Got it home and it

Customer Question

Today I bought a toro time cuter sw5000. Got it home and it will not start. It cranks. It has has but there is no gas going to the fuel filter bubble. Help
Submitted: 7 months ago.
Category: Small Engine
Expert:  Donald replied 7 months ago.
Hello Charles. My name is***** will be happy to assist you. Is your mower new, or used?
Customer: replied 7 months ago.
New
Expert:  Donald replied 7 months ago.
How long have you owned your mower?
Customer: replied 7 months ago.
About 6 hours. Got it home and can't get it to start. New gas. It cranks. But the small fuel bubble with the little filter has very little has in it. Like the has is not getting to the engine.
Expert:  Donald replied 7 months ago.
We need to determine if our problem is fuel related, or ignition related. That is normal for your fuel filter. Do you know if your choke is fully closing? Did you start your engine, prior to buying your mower?
Customer: replied 7 months ago.
It has never been started. From crate to my drive. I am not sure o. The choke.
Customer: replied 7 months ago.
Home Depot just called. They are going to bring me a replacement mower.
Expert:  Donald replied 7 months ago.
Awesome! I bet your mower needs to be primed.
Expert:  Donald replied 7 months ago.
Home Depot is showing good customer service, by bringing out a replacement mower. This is great. This way you will not risk voiding your warranty.
Customer: replied 7 months ago.
That so what I thought also. They tell me the mower is self priming. Any ideas if that is correct or if I can do something to prime it.
Expert:  Donald replied 7 months ago.
It is self priming when it is working and running properly. I am referring to, spraying a small burst of carburetor cleaner, directly into your carburetor, to start your engine initially.
Expert:  Donald replied 7 months ago.
After the initial start up, many times your engine will be just fine, afterwards ...
Customer: replied 7 months ago.
I will let Home Depot take it from here. Thank you for your time.
Expert:  Donald replied 7 months ago.
Charles, you are very welcome! I truly hope all goes well for you.