Small Engine Troubleshooting Problems? Ask a Mechanic Now.
Hi, my name is***** will be assisting you.
Is this the first time that you have tried to start it? It is brand new? Have you checked to see if you are getting spark to the spark plug?
Sorry, I had stepped away. It cranking is going to happen regardless. If there is no spark to plug then the engine is not going to start and run. It being a brand new machine I would recommend that you take it back to where you purchased it or to an authorized dealer to have it repaired under the warranty. You can check for spark before doing that however to make certain that is either is or isn't firing.
You will need to remove the cover that is on the back of the machine in order to gain access to the spark plug.
The easiest way is to remove the spark plug from the engine, insert it back into the spark plug wire, hold it against something metal around the engine area and crank the engine while watching to see if you get a spark at the plug.
Let me know what you find.