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Donald
Donald, Small Engine Technician
Category: Small Engine
Satisfied Customers: 1799
Experience:  I have 25+ years of experience repairing 2 & 4 cycle engines
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My name is ***** ***** the oroblem my snow blower is not

Customer Question

Customer: my name is ***** ***** the oroblem my snow blower is not starting I t a craftsman 24" electric starter
JA: Thanks. Can you give me any more details about your issue?
Customer: I just can not start the machine
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Small Engine Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: yes
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 11 months ago.
Category: Small Engine
Expert:  Donald replied 11 months ago.

Hello, and thank you for choosing Just Answer. My name is***** will be happy to assist you. I will need to ask you some troubleshooting questions as we go.

Expert:  Donald replied 11 months ago.

How long has it been since your engine last started up and continued to run? Will your spin over when you attempt to start it?

Customer: replied 11 months ago.
Last winter
Expert:  Donald replied 11 months ago.

Did you drain your fuel tank, after your last use, last winter?

Customer: replied 11 months ago.
No but I toped it
Customer: replied 11 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Donald replied 11 months ago.

If your fuel contains ethanol, it has very likely turned stale, and contaminated your carburetor. Fuel will began to turn stale within thirty days, from date of purchase, if it is not stabilized.

Expert:  Donald replied 11 months ago.

Are you requesting a phone call?

Customer: replied 11 months ago.
then what should I do?
Customer: replied 11 months ago.
I did
Expert:  Donald replied 11 months ago.

To began, you will need to drain all of the fuel from your fuel tank.

Customer: replied 11 months ago.
then what
Customer: replied 11 months ago.
I need a complete ANSWER and please quickly as I do not have all day
Expert:  Donald replied 11 months ago.

Next you will need to remove your carburetor bowl and clean it and clean your main jet. You can use a small wire and some carburetor cleaner in a can to clean the small holes in your main jet.

Expert:  Donald replied 11 months ago.

What brand is your engine?

Customer: replied 11 months ago.
It is a craftsman . But how can I can remove my carburator
Expert:  Donald replied 11 months ago.

You can do a basic cleaning without removing your carburetor from your engine. Just remove your fuel bowl, to gain access to the underside of your carburetor.

Expert:  Donald replied 11 months ago.

Many times a basic cleaning will work for you. It is always good to try this first.

Customer: replied 11 months ago.
OK I will do that tomorrow as it is getting dark over here
Customer: replied 11 months ago.
Ok as I said I will try it tomorrow
Expert:  Donald replied 11 months ago.

This will be fine. We can continue from here. Thanks!

Customer: replied 11 months ago.
How can I get in touch with you
Expert:  Donald replied 11 months ago.

You will have a link to our discussion in your email. Just click on the link.

Customer: replied 11 months ago.
OK by for now
Expert:  Donald replied 11 months ago.

I will look forward to working with you tomorrow ...

Customer: replied 11 months ago.
Ok here I am , what you can advice me to do please explain in e-mail step by step how to do what I have to do
Expert:  Donald replied 11 months ago.

I am away from my computer at the moment. I will return around 7:30 pm central time, tonight. I will post some information for you after I return. Thanks!