How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Hank F. Your Own Question
Hank F.
Hank F., Technician
Category: Small Engine
Satisfied Customers: 14487
Experience:  Certified on Onan and Generac generators
19372534
Type Your Small Engine Question Here...
Hank F. is online now
A new question is answered every 9 seconds

I have a 20kw air cooled generac generator that has been

Customer Question

I have a 20kw air cooled generac generator that has been very dependable until this fall. I changed the oil and installed a generac cold weather heat kit for oil filter and battery. I whent through the installation per generac's directions, but when I turned power back on and replaced the fuse the controller came on in the time of hour setting and won't respond to any input. It just run through the hours constantly. Could get any help from generac. Any ideas. Winter is coming all be it slow.
Submitted: 11 months ago.
Category: Small Engine
Expert:  Hank F. replied 11 months ago.

What are the model and serial numbers of the genset?

Customer: replied 11 months ago.
Model 005871
Serial(###) ###-####
Expert:  Hank F. replied 11 months ago.

Ok.

The first thing you need to do is to set the switch to the OFF position.

Pull the fuse out of the control panel.

Remove the negative cable from the battery.

Wait 5 minutes, and reconnect the negative battery cable.

Put the fuse back in.

If you still get no response from the controller, the controller has gone bad and will need to be replaced.

Expert:  Hank F. replied 11 months ago.

Did this help?