Small Engine Troubleshooting Problems? Ask a Mechanic Now.
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
I would advise you, in that sort of situation (of a device or machine failing just after first use) to promptly package back up, and return, the device to the store or vendor, for an exchange for another equivalent or equal value - or, for a refund.
Almost all vendors that do not sell things 'used' nor 'as is', have to cover the obvious inadequacy of a small number of what they sell, by offering, and honoring, return-exchange terms.
I advise that the return-for-exchange be prompt (before the return-exchange period runs out, in often only 10 days or less) and accompanied by proof of purchase (ideally, a sales slip.)
I hope that my initial attempt at an answer is both right and practical.
However, since you request other information - and I don't have other information about this device - I have Opted Out, opening the question to other Experts who might suggest something other than returning the device, something that might fix the problem and is based upon knowledge of the device in question.
Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem.
What happens when you try to get it to move forward.