How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Hank F. Your Own Question
Hank F.
Hank F., Technician
Category: Small Engine
Satisfied Customers: 14731
Experience:  Certified on Onan and Generac generators
19372534
Type Your Small Engine Question Here...
Hank F. is online now
A new question is answered every 9 seconds

Gen run but shut off electric aft

Customer Question

Gen run but shut off electric after a few minutes. Air filter a little dirt but not bad. Oil level good. Hot day 90 plus. Was using it on the road before this started. MARQUIS GOLD 5500.
Submitted: 1 year ago.
Category: Small Engine
Expert:  Hank F. replied 1 year ago.
Hello!
My name is ***** ***** I am going to assist you with this.
It sounds like you may have tripped the circuit breakers on the genset.
Have you checked them?
.
Customer: replied 1 year ago.
Yes breaker good. Still getting power to transfer switch from generator. Thinking maybe Smart energy management board model 620 inside rv
Expert:  Hank F. replied 1 year ago.
How much voltage is getting to the transfer switch?
Is the TS switching over and letting power out?
.
'
Customer: replied 1 year ago.
120 on both line same on output lines 120 volts but 0 volts inside breaker panel.
Expert:  Hank F. replied 1 year ago.
Then the genset and the transfer switch are ok.
Your problem is between the TS and the breaker panel.
If you have an inverter in your unit, that is the most likely place to be a problem.
.
Customer: replied 1 year ago.
Can you give me a appr. Time you will call? (###) ###-####
Customer: replied 1 year ago.
You never called. Found problem in transfer switch. Please refund charge for call never made. Thank you.
Expert:  Hank F. replied 1 year ago.
There was no notice that you had requested a phone call.
.
Customer: replied 1 year ago.
Saw extra charge on credit card.