How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Curtis B. Your Own Question
Curtis B.
Curtis B., Technician
Category: Small Engine
Satisfied Customers: 12892
Experience:  have worked on and around most engine models for 35 yrs./Polaris ATV expert
30244710
Type Your Small Engine Question Here...
Curtis B. is online now
A new question is answered every 9 seconds

I have a 12K generac generator, It was last serviced in April

Customer Question

I have a 12K generac generator, It was last serviced in April 2015. Last evening we had an extrmemly bad storm/tornado warning. The overspeed alarm came on.
Submitted: 1 year ago.
Category: Small Engine
Customer: replied 1 year ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 year ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed. (###) ###-####
Customer: replied 1 year ago.
Why is this taking so long. I didn't think I would have to wait this amount of time.
Expert:  Hank F. replied 1 year ago.
Hello!
My name is ***** ***** I am going to assist you with this.
I am sorry no one has gotten back to you yet.
I have been out of town for the weekend, and was not online until just now.
What are the model and serial numbers of the genset?
.
Customer: replied 1 year ago.
Forget it, I was not aware that I had to wait this long and have hired a tech. Thanks
Expert:  Hank F. replied 1 year ago.
Ok
.