How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jack Your Own Question
Jack
Jack, Small Engine Technician
Category: Small Engine
Satisfied Customers: 531
Experience:  Certified Briggs & Stratton Kohler and MTD Tech. with over 15 years Small engine knowledge.
72783663
Type Your Small Engine Question Here...
Jack is online now
A new question is answered every 9 seconds

Used new Troy Bilt TB230 mower last fall 2 times. Trying to

Customer Question

Used new Troy Bilt TB230 mower last fall 2 times. Trying to start for first mowing and cannot pull the starter rope. What could be the problem?
Submitted: 2 years ago.
Category: Small Engine
Expert:  Jack replied 2 years ago.
Hello, my name is Jack (MR.PUTTPUTT), I run a MTD Troy-Bilt warranty and repair center and I am a certified tech on most makes and models, I think what may have happen is that over the off season fuel has bypassed the needle and seat in the carb and filled the combustion chamber and hydro locked the cylinder, what I need you to do is remove the spark plug and see if there is any gas or oil in the chamber can you do this?
Customer: replied 2 years ago.
Yes, I think so. Shall I leave to do it now?
Expert:  Jack replied 2 years ago.
yes please, I will be here just return when you are ready
Customer: replied 2 years ago.
This is going to take me some time. Is there a way I can get back to you in a few minutes?
Expert:  Jack replied 2 years ago.
I am not to familiar with the customer side of the site, but I believe that you had to make a user name and password ***** you started you just log back in and continue I believe.
Customer: replied 2 years ago.
Okay, thank you. I have to find the spark plug, so you an see my ability level
Expert:  Jack replied 2 years ago.
the spark plug will be in the front of the mower it will have the plug wire on it you will need to remove the wire(pull it off easy) and then you will have to have a spark plug socket I think it is a 5/8" (i think) then check if there is fuel and oil in the cylinder put a paper towel in front of the hole and gently pull the cord if you can and see if fluid comes out.
Expert:  Jack replied 2 years ago.
this is only the first test so please hang in there
Customer: replied 2 years ago.
Thank you... I'll log in again shortly
Expert:  Jack replied 2 years ago.
ok
Customer: replied 2 years ago.
Are you still there?
Expert:  Jack replied 2 years ago.
i am here
Customer: replied 2 years ago.
Ok. The spark plug feels sticky, but there is no sign of fluid on the paper towel I put in.
Expert:  Jack replied 2 years ago.
try and pull the rope now with the plug out and see if you can
Customer: replied 2 years ago.
The rope is completely frozen now. I had been able to pull it with effort earlier.
Expert:  Jack replied 2 years ago.
ok the plug is out and paper towel is not in there, so next you will need to check and see if there is anything stuck in the blade at all
Customer: replied 2 years ago.
Nothing appears to be stuck, but the blade is difficult to turn by hand.
Expert:  Jack replied 2 years ago.
can you tell me what brand of engine is on this
Customer: replied 2 years ago.
Briggs Stratton
Expert:  Jack replied 2 years ago.
just a question are you holding down the brake lever at the top of the handle bar?
Customer: replied 2 years ago.
Yes on the initial tries
, but not the last time.
Expert:  Jack replied 2 years ago.
with plug out and nothing by the hole, hold down the lever and then see if you can pull the cord please
Customer: replied 2 years ago.
No, it will not budge
Expert:  Jack replied 2 years ago.
did you happen to lower the handle when you put it away?
Customer: replied 2 years ago.
No
Expert:  Jack replied 2 years ago.
what I need you to do now is tie the handle on the top the brake part tie it with a piece of string or such and then see if you can take the blade and move it back and forth by hand does that make sense to you?
Customer: replied 2 years ago.
OK
Expert:  Jack replied 2 years ago.
and let me know the results
Expert:  Jack replied 2 years ago.
and let me know the results
Customer: replied 2 years ago.
Yes, I can move the blade. Also tried the cord again, but it didn't move
Expert:  Jack replied 2 years ago.
ok then the issue that you have is with the recoil itself and it will need to be removed and checked it could have come out of place with the cogs that are in there
Customer: replied 2 years ago.
Is that something I can do?
Expert:  Jack replied 2 years ago.
how new is the unit?
Expert:  Jack replied 2 years ago.
how new is the unit?
Customer: replied 2 years ago.
It was bought last October.
Expert:  Jack replied 2 years ago.
ok then if you have your slip that is a warranty item then
Customer: replied 2 years ago.
Yes, I have it
Expert:  Jack replied 2 years ago.
what is the name of the place that you bought it?
Customer: replied 2 years ago.
Lowe's
Expert:  Jack replied 2 years ago.
ok lowes does not do service work on them so you will need to contact a local mtd service center what is your zip code?
Customer: replied 2 years ago.
01824
Expert:  Jack replied 2 years ago.
casons power equipment (***) ***-**** or C&J equipment (***) ***-****
Expert:  Jack replied 2 years ago.
Just answer must have blocked the numbers but the names are listed
Expert:  Jack replied 2 years ago.
they both are listed for warranty work
Customer: replied 2 years ago.
All right. Thank you.
Expert:  Jack replied 2 years ago.
please remember to rate me on my efforts for you thanks
Customer: replied 2 years ago.
Jack was very patient and tried hard to solve my problem. Unfortunately, it was something that had to be solved by shop that fixed these motors.
Expert:  Jack replied 2 years ago.
we can continue if you want and I am sure we can get it but I figured that you would want to use a warranty when it is under warranty we can remove the recoil on the top of the engine if you would like