Hi my name is Glen i will try and help you with this today. First off this is not what your going to want to hear it's brand new so my best info for you is to take it back to the dealer as it's under warranty and if you repair it yourself you can void the warranty. But if you wish to check things the first is the belt and make sure it's in place and that there isn't a build up of grass on the pulleys. Best thing is take it to your dealer for warranty repairs.
What you told me I totally realized. I just didn't want to have to hassle with having to take it back to HomeDepot and then wait a period ot time.
Hi Sorry this wasn't the info you wanted but it's the best advice i can give you as you have 2 years of warranty on your mower and you don't really want to loose it. I wouldn't take it back to home depot i would find a local honda service center to take it back to. They maybe able to fix it on the spot. If you wish to check things out i would look at the belt and the cables and make sure the release on the handle is locked in. The release so you can change the position of the smart drive handles. Kinda sounds like maybe the belt came off under the deck or the cable came un hooked these are the only things to check. Plus just because i gave you info that you really didn't want to hear isn't a reason to give me a poor rating because most of the experts would say the same thing thats why no one was touching the question. I hope this may help Once again sorry
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