Please, please, please, read this entire post very carefully.
I know it is a bit windy, but please bear with me.
Just Answer has just done a major revamping of its software, and made a lot of changes. They still have a few bugs to work out.
Please hold off on rating me until we are finished – which may take several back and forths.
A genset is a complex machine, and troubleshooting can sometimes become somewhat extended.
Even though it says you are required to rate your expert, you do not have to rate every reply. You need only rate the final outcome. Also bear in mind that the rating is for my personal performance, and not any issues that may arise with the website itself.
Again, you do not have to rate every reply. If there is something you do not understand, or need further clarification on, please use the REPLY button or CONTINUE CONVERSATION button.
Also, depending on which screen you see, leaving me a rating of 1 or 2 stars, or 1 or 2 smiley faces, or “I expected more” or “Helped a little”, actually leaves a negative mark on my record. I try hard to satisfy each and every customer, and I take negative ratings very personally.
Now with that being said, let’s find and fix your problem.