Hello!
Thank you for choosing Just Answer for the solution to your problem.
My name is XXXXX XXXXX X am going to assist you with this.

Please, please, please, read this entire post very carefully.

I know it is a bit windy, but please bear with me.

Just Answer has just done a major revamping of its software, and made a lot of changes. They still have a few bugs to work out.

Please hold off on rating me until we are finished – which may take several back and forths.

A genset is a complex machine, and troubleshooting can sometimes become somewhat extended.

Even though it says you are required to rate your expert, you do not have to rate every reply. You need only rate the final outcome. Also bear in mind that the rating is for my personal performance, and not any issues that may arise with the website itself.

Again, you do not have to rate every reply. If there is something you do not understand, or need further clarification on, please use the REPLY button or CONTINUE CONVERSATION button.

Also, depending on which screen you see, leaving me a rating of 1 or 2 stars, or 1 or 2 smiley faces, or “I expected more” or “Helped a little”, actually leaves a negative mark on my record. I try hard to satisfy each and every customer, and I take negative ratings very personally.

Now with that being said, let’s find and fix your problem.

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Good deal - that is exactly the best place to test at, as it bypasses everything else in the electrical system.

But we do have a small problem. You missed one digit of the serial number - there should be 7 digits.
I will also need the Item Number from the data label. There are several different model numbers that wear the NP52G label.
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Yes, sir, I had a pretty good 4th, even though the heat was sweltering.
Hope yours was even better than mine....

The first data tag you are referring to is the engine ID number. This engine is a Briggs and Stratton design.

The second tag is the one I need.
Unfortunately, I am well familiar with this particular genset.
The electric side of it is not all that bad to work on, but hope and pray that you never have to do any engine work - especially an exhaust manifold. This thing is the biggest pain I have ever worked on.

What I would like you to do is a procedure called a Fixed Excitation/Rotor Amp draw test.
Please do all of the steps in test #4, and let me know all of the results.
When giving the results, please give me the wire numbers, and not the step numbers.
IE - Wire 2 to wire 6 gave 62V, not step 5 gave 62V.

Also, do not pay attention to the results chart in the upload. This test was actually written for a different genset, so the charts are different, but this set of instructions is much easier to follow.
Click here to download the instructions.

Not a problem at all, my friend. That is why we are here.

And thank you for the update - we are always glad to know what happens,
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