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Hank F.
Hank F., Technician
Category: Small Engine
Satisfied Customers: 13504
Experience:  Certified on Onan and Generac generators
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Hello, I have a Generac NP-52G gas generator in a motorhome.

Customer Question

Hello,
I have a Generac NP-52G gas generator in a motorhome. Ran fine till last trip, stopped producing AC power. I've read through many of your answers, and starting checking things but thought best to start with you from scratch. So with breakers off, clean fuel, oil level correct it starts immediately, runs about 15-20 seconds and shuts down. During this time A/C voltage output is around 35-40 volts, red LED on regulator flickers but is not a steady bright glow. Please work your magic :)
Submitted: 2 years ago.
Category: Small Engine
Expert:  Hank F. replied 2 years ago.
Hello!
Thank you for choosing Just Answer for the solution to your problem.
My name is XXXXX XXXXX I am going to assist you with this.

Please, please, please, read this entire post very carefully.

I know it is a bit windy, but please bear with me.

Just Answer has just done a major revamping of its software, and made a lot of changes. They still have a few bugs to work out.

Please hold off on rating me until we are finished – which may take several back and forths.

A genset is a complex machine, and troubleshooting can sometimes become somewhat extended.

Even though it says you are required to rate your expert, you do not have to rate every reply. You need only rate the final outcome. Also bear in mind that the rating is for my personal performance, and not any issues that may arise with the website itself.

Again, you do not have to rate every reply. If there is something you do not understand, or need further clarification on, please use the REPLY button or CONTINUE CONVERSATION button.

Also, depending on which screen you see, leaving me a rating of 1 or 2 stars, or 1 or 2 smiley faces, or “I expected more” or “Helped a little”, actually leaves a negative mark on my record. I try hard to satisfy each and every customer, and I take negative ratings very personally.

Now with that being said, let’s find and fix your problem.

.

.

What is the serial number of the genset?

Where are you measuring the voltage at?
.
Customer: replied 2 years ago.
Hi Hank,
Ser# XXXXX I am measuring the voltage on the inbound (line?) side of the

the breaker-
Expert:  Hank F. replied 2 years ago.
Good deal - that is exactly the best place to test at, as it bypasses everything else in the electrical system.

But we do have a small problem. You missed one digit of the serial number - there should be 7 digits.
I will also need the Item Number from the data label. There are several different model numbers that wear the NP52G label.
.
Customer: replied 2 years ago.
Ok,
Looked carefully and there are 2 data tags on the lower left hand side as you are facing it. Upper tag has the following info- Mod 303775 Type 0119-014011 Code 90101311 Lower tag has the following Model 9202 0 and Serial 116695


If this helps, I put a better meter on it and the voltage is steady at 48-49 volts. Fuel pump is only getting power during start cycle, (hence the shut down??) I jumped power to fuel pump and it runs indefinitely but still 48-49 volts. Hope you had a good 4th!

Expert:  Hank F. replied 2 years ago.
Yes, sir, I had a pretty good 4th, even though the heat was sweltering.
Hope yours was even better than mine....

The first data tag you are referring to is the engine ID number. This engine is a Briggs and Stratton design.

The second tag is the one I need.
Unfortunately, I am well familiar with this particular genset.
The electric side of it is not all that bad to work on, but hope and pray that you never have to do any engine work - especially an exhaust manifold. This thing is the biggest pain I have ever worked on.

What I would like you to do is a procedure called a Fixed Excitation/Rotor Amp draw test.
Please do all of the steps in test #4, and let me know all of the results.
When giving the results, please give me the wire numbers, and not the step numbers.
IE - Wire 2 to wire 6 gave 62V, not step 5 gave 62V.

Also, do not pay attention to the results chart in the upload. This test was actually written for a different genset, so the charts are different, but this set of instructions is much easier to follow.
Click here to download the instructions.
Customer: replied 2 years ago.
Hi Hank,
My layout was a little different than the schematic- only 1 wire #4 and #162

was just #2 on mine. My wire#2 left the regulator and headed out toward the inaccessible part of the generator. I went through the schematic and could not find anything labeled excitation circuit breaker, so no way to unplug #2 from it to perform test #1.


With 12 volts jumped to #4, wires 11 &22 now give 89-90 volts AC.


Wire #4 (motor not running) showed -684 on the mA setting, and 0644 (motor running). In both cases with motor running I'm still jumping 12v to the fuel pump.


Meter I'm using is a Fluke 87


Thanks!!
Expert:  Hank F. replied 2 years ago.
The excitation breaker is labeled CB3 on your schematic.
It looks just like the picture in the download I gave you.

The number 2 wire on your regulator should actually be numbered 2A.
Wire 2 comes out of the stator, to the excitation breaker, and from the excitation breaker it is wire 2A to the regulator.

But if you were getting 90 volts out of the set when jumping 12V to wire 4, it means the rotor and stator are ok, and the voltage regulator is bad.
Customer: replied 2 years ago.
Thanks for the prompt reply- better the regulator than the stator or rotor! Will replacing the regulator also solve the no power to the fuel pump except on startup?
Expert:  Hank F. replied 2 years ago.
Yes, it should, if there are no other problems.
When the genset is running, it takes some of the power from the alternator, and changes it to DC power for the fuel pump and choke heater.
What is happening is that while cranking, the engine control board bypasses all of this, and manually puts 12V to the pump.
When you let off the start switch, the pump stops - but there is still enough fuel in the carb for the engine to run for a few seconds.
Hank F., Technician
Category: Small Engine
Satisfied Customers: 13504
Experience: Certified on Onan and Generac generators
Hank F. and 3 other Small Engine Specialists are ready to help you
Customer: replied 2 years ago.
Not that you didn't already know this but got the new regulator installed last night and it works perfectly- Thank you again!!!!
Expert:  Hank F. replied 2 years ago.
Not a problem at all, my friend. That is why we are here.

And thank you for the update - we are always glad to know what happens,
.

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Hank F.
Hank F.
Service Technician
6369 Satisfied Customers
Certified on Onan and Generac generators