How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Hank F. Your Own Question

Hank F.
Hank F., Technician
Category: Small Engine
Satisfied Customers: 13267
Experience:  Certified on Onan and Generac generators
Type Your Small Engine Question Here...
Hank F. is online now
A new question is answered every 9 seconds

TROY Bilt 5550 Generator, Model 01919, Rev 00, Serial # XXXXX

Resolved Question:

TROY Bilt 5550 Generator, Model 01919, Rev 00, Serial # XXXXX tech. manual needed. Generator will not produce spark.
Submitted: 3 years ago.
Category: Small Engine
Expert:  Hank F. replied 3 years ago.

Hello!
Thank you for choosing Just Answer for the solution to your problem.
My name is XXXXX XXXXX I am going to assist you with this.

 

This set will have a Briggs and Stratton engine on it.

What are the model and spec numbers off the engine?

 

Customer: replied 3 years ago.
Model # XXXXX
Rev # XXXXX
Serial XXXXXXXXXX br/>AC Volts 120/240
AC AMPS 46.25/23.1
AC WATTS 5550
Expert:  Hank F. replied 3 years ago.

That's the model number of the generator.

I need the model number of the engine itself.

 

Customer: replied 3 years ago.
The only numbers on the engine are Fmily: 38SXS3422HT 275385

I have looked over under and all around for any other numbers.

I have replace the spark plug with the approved one.

I have cleaned the bowl out on the carbuerator.

I have replaced the full with clean regular.
Expert:  Hank F. replied 3 years ago.

The model number will be stamped on the side of the valve cover.

 

But if you are getting no spark, let's start with the basics.

First, do you have the switch turned on?

Have you checked to make sure the crankcase is full of oil?

 

If so, follow the spark plug wire to the coil. You will need to remove the engine shroud to access it.

 

At the coil, disconnect the shut down wire.

If the plug still does not get spark, the coil is bad.

 

If it does get spark, there is either a short in the shut down wire, the shut off switch, or if the engine has a low oil level switch, it may be bad.

 

Let me know what you find.

 

Hank F., Technician
Category: Small Engine
Satisfied Customers: 13267
Experience: Certified on Onan and Generac generators
Hank F. and 3 other Small Engine Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
< Last | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • Curtis B.

    Technician

    Satisfied Customers:

    6989
    have worked on and around most engine models for 35 yrs./Polaris ATV expert
< Last | Next >
  • http://ww2.justanswer.com/uploads/KO/koboma/2012-6-6_20917_DSCF1022.64x64.JPG Curtis B.'s Avatar

    Curtis B.

    Technician

    Satisfied Customers:

    6989
    have worked on and around most engine models for 35 yrs./Polaris ATV expert
  • http://ww2.justanswer.com/uploads/SM/SmEngPro/2012-8-5_3564_Rick1206290005Edit.fullres.logo.scrn.64x64.jpg Rick's Avatar

    Rick

    Factory Authorized Trainer

    Satisfied Customers:

    4126
    Outdoor Power Equipment technical trainer since 1990, covering eight states.
  • http://ww2.justanswer.com/uploads/GI/giftindex/2011-11-19_2715_JamesLWells500.64x64.jpg James W's Avatar

    James W

    Small Engine Troubleshooting Expert

    Satisfied Customers:

    2978
    7 years as Mechanic & Parts Manager for Brother who has Owned Lawn & Garden Repair shop for 35 years
  • http://ww2.justanswer.com/uploads/jonrk/2010-1-5_22551_jon.jpg Jon K.'s Avatar

    Jon K.

    Small Engine Diagnostic Expert

    Satisfied Customers:

    2950
    Gold certified Stihl tech, Service Manager for a rental/repair shop.Certified in most small engines
  • http://ww2.justanswer.com/uploads/MR/mr2cycle/2011-3-12_03458_sears.64x64.jpg Vince O.'s Avatar

    Vince O.

    Small Engine Technician

    Satisfied Customers:

    2374
    Over 30 years experience repairing lawn and garden equipment. Chainsaws, mowers,blowers and trimmers
  • http://ww2.justanswer.com/uploads/rheisnger/2010-12-31_010856_41385_100001225699183_7012_q.jpg RUSS's Avatar

    RUSS

    SERVICE TECHNICIAN

    Satisfied Customers:

    1723
    28 YEAR SERVICE TECHNICIAN
  • http://ww2.justanswer.com/uploads/BriggsEngines/2010-02-26_230200_n1834842973_4823.jpg CJBennett's Avatar

    CJBennett

    Small Engine Technician

    Satisfied Customers:

    623
    Briggs and Stratton Master Service Tech, Kohler, Tecumseh, Kawasaki certified. 18 years exp.