How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Carey (Turtle) Moore Your Own Question

Carey (Turtle) Moore
Carey (Turtle) Moore, Small Engine Technician
Category: Small Engine
Satisfied Customers: 176
Experience:  Briggs & Stratton Master Tech, over 20 years exp all brands
14272076
Type Your Small Engine Question Here...
Carey (Turtle) Moore is online now
A new question is answered every 9 seconds

While going uphill my electric EZGO golf cart did not have

Customer Question

While going uphill my electric EZGO golf cart did not have enough juice to make it uphill. The pedal stuck when I lifted up my foot and then there was a soft "clunking" sound. I allowed the cart to coast backwork until I got it on level ground. I then attached an extension cord and charged up the batteries. However, when that was done and I tried the cart it would not move. I can hear relays and again a soft clunking sound as I put the cart in forward but it will not move. I have tested the batteries and they seem fine. When I put the cart in reverse the buzzer goes off and again the clunking sound, but no movement. I have used an electrical tester and I have power to the relays, to the brain box, and to the motor, but still not movement. Does this mean the motor is shot? Is there a test I can run to determine what part is not working? I appreciate and assistance.
Gary Hickman
Submitted: 5 years ago.
Category: Small Engine
Expert:  Carey (Turtle) Moore replied 5 years ago.
One of your batteries may have a short internal or you have a bad ground wire with the batteries in series. Climbing the hill made the battery fluid rise to one side. Remove cables and test batteries individually. Batteries may show good but you need to load test them. Find out what the power drop is underload.

Thanks
Turtle
Customer: replied 5 years ago.
Thanks for your response Turtle. I will test the batteries individually tomorrow. I tested them individually while hook in series but did not test them with cables removed. How do I test each battery individually under load?
Expert:  Carey (Turtle) Moore replied 5 years ago.
Each of the batteries has 3 caps correct?
Each battery should be 6volts
You will need a (Battery Load Tester) or you can take them to local auto parts house and have them tested.

To be simple I would clean all cables and charge as normall then try it. This may save some drive time and you back because those batteries are heavy.

Carey (Turtle) Moore, Small Engine Technician
Category: Small Engine
Satisfied Customers: 176
Experience: Briggs & Stratton Master Tech, over 20 years exp all brands
Carey (Turtle) Moore and 3 other Small Engine Specialists are ready to help you
Customer: replied 5 years ago.
Sorry but my computer went offline and I couldn't seem to get back online last night. Each battery does have 3 caps. I will clean the cables today and recharge. I checked the water levels in the batteries and all lead plates were covered with water. I will add some to bring to the bottom of the cap holes. I will get back to you early this afternoon.
Customer: replied 5 years ago.

Ok, I have cleaned termenials on all 6 batteries and added water. None of them were all that corroded or were that low on water. I am again charging the batteries and will try the cart when that is finished. I checked each battery independently and all showed about 6 volts even before I started the charger. To tell you the truth, I don't think this will fix my problem but am willing to try anything at this point.

Gary

Expert:  Carey (Turtle) Moore replied 5 years ago.
Battery storage without load is one thing say 6 volts but load test is another it may drop to 4 volts.
Again we have your best interest in mind the ole mighty dollar keeps us in check.
Customer: replied 5 years ago.
I don't have a way to do a load check. I just tried again with all batteries fully charged and still getting nothing but clicks both when I change for forwatd to reverse and also when I push the throttle pedal. It may be the motor is shot.
Expert:  Carey (Turtle) Moore replied 5 years ago.
If you got a meter see if voltage is even getting to the motor.
If it is turn the meter to ohm and measure between the two terminals with the wires off. It may just be the brushes burned from low voltage. You can save a lot of money doing this yourself.
Customer: replied 5 years ago.
Voltage is getting to the motor. I will go outside and disconnect and try the ohm setting now.
Customer: replied 5 years ago.
I get nothing from the ohm meter when I put the positive on one terminal and the negative on the other. I tried it on both the RX1k setting and the RX10 settings, still nothing. Not sure I am doing this right though.
Expert:  Carey (Turtle) Moore replied 5 years ago.
Yea, about $20.00 for new brushes or the rotor could be damaged from reverse rotation. Remove the motor and have it rewound. You may have to send it off but it is much cheaper than a new one. give me the complete model and serial and i will call local distributor for pricing to give you an idea. YOu just found your problem. Congrats
<br />
Customer: replied 5 years ago.

This is what is on the motor. Advanced DC Motors, Inc.

Part # XXXXX

Part # XXXXX

Serial # XXXXX

Rating AU2500.FLT SPD 08/26/99

Expert:  Carey (Turtle) Moore replied 5 years ago.
I will post what i find tomorrow evening say 6:00

Thanks for keeping after it. Sometimes you just have to grit your teeth and get to the root cause. Great job. Lets see what kinda money we are talking about to repair.

thanks again
Turtle
Expert:  Carey (Turtle) Moore replied 5 years ago.
Ok, the brush kit is available. It is common this model will kick the brush out of place. It is easily repair only you have to take it to someone that does starter,armature and alternator repair. They have the correct brushes to fix it. It is actually cheaper than purchasing the brushes and doing it yourself. they will check the stator and rotor also. The new motor is $631.00 to replace new.
Remove the motor and find a local armature shop and have it repaired. I have done 2 in my life but still had to take to my armature guy to test. They have the proper tools.

Thanks
Turtle

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
< Last | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • Curtis B.

    Technician

    Satisfied Customers:

    6989
    have worked on and around most engine models for 35 yrs./Polaris ATV expert
< Last | Next >
  • http://ww2.justanswer.com/uploads/KO/koboma/2012-6-6_20917_DSCF1022.64x64.JPG Curtis B.'s Avatar

    Curtis B.

    Technician

    Satisfied Customers:

    6989
    have worked on and around most engine models for 35 yrs./Polaris ATV expert
  • http://ww2.justanswer.com/uploads/SM/SmEngPro/2012-8-5_3564_Rick1206290005Edit.fullres.logo.scrn.64x64.jpg Rick's Avatar

    Rick

    Factory Authorized Trainer

    Satisfied Customers:

    4126
    Outdoor Power Equipment technical trainer since 1990, covering eight states.
  • http://ww2.justanswer.com/uploads/GI/giftindex/2011-11-19_2715_JamesLWells500.64x64.jpg James W's Avatar

    James W

    Small Engine Troubleshooting Expert

    Satisfied Customers:

    2978
    7 years as Mechanic & Parts Manager for Brother who has Owned Lawn & Garden Repair shop for 35 years
  • http://ww2.justanswer.com/uploads/jonrk/2010-1-5_22551_jon.jpg Jon K.'s Avatar

    Jon K.

    Small Engine Diagnostic Expert

    Satisfied Customers:

    2950
    Gold certified Stihl tech, Service Manager for a rental/repair shop.Certified in most small engines
  • http://ww2.justanswer.com/uploads/MR/mr2cycle/2011-3-12_03458_sears.64x64.jpg Vince O.'s Avatar

    Vince O.

    Small Engine Technician

    Satisfied Customers:

    2374
    Over 30 years experience repairing lawn and garden equipment. Chainsaws, mowers,blowers and trimmers
  • http://ww2.justanswer.com/uploads/rheisnger/2010-12-31_010856_41385_100001225699183_7012_q.jpg RUSS's Avatar

    RUSS

    SERVICE TECHNICIAN

    Satisfied Customers:

    1723
    28 YEAR SERVICE TECHNICIAN
  • http://ww2.justanswer.com/uploads/BriggsEngines/2010-02-26_230200_n1834842973_4823.jpg CJBennett's Avatar

    CJBennett

    Small Engine Technician

    Satisfied Customers:

    623
    Briggs and Stratton Master Service Tech, Kohler, Tecumseh, Kawasaki certified. 18 years exp.