How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Hank F. Your Own Question

Hank F.
Hank F., Technician
Category: Small Engine
Satisfied Customers: 13376
Experience:  Certified on Onan and Generac generators
19372534
Type Your Small Engine Question Here...
Hank F. is online now
A new question is answered every 9 seconds

I HAVE A MCCULLOCH GENERATOR 5700 AMPS AND IS NOT PUTTING OUT

Resolved Question:

I HAVE A MCCULLOCH GENERATOR 5700 AMPS AND IS NOT PUTTING OUT ANY POWER ? ONLY USED 3 TIMES. THIS IS A PULL CORD TYPE. PLEASE ADVISE ?
Submitted: 5 years ago.
Category: Small Engine
Expert:  Hank F. replied 5 years ago.

Hello, my name is XXXXX XXXXX I am going to try and help you. I am certainly not trying to scare you, but there are a few caveats that you need to be aware of up front. Very few portable generators are made here, most of them are overseas. Even the so called name brand gensets like McCulloch and HomeLite are not made by these companies, they are outsourced. As a result, manuals, schematics, helpful service and even parts can be very difficult to come by.

 

Do you have a good multi meter and know how to use it? It will be absolutely necessary to have one. Are you comfortable with removing and replacing wires?

 

Without a schematic, these types of gensets are difficult at best to troubleshoot when I am actually looking at it. This difficulty is compounded by not knowing what you are seeing.

 

Also, it would help if I had the model number. Do you have an owners manual? If you do, please read everything in it and see if you can find any reference to the words 'brushes, brushless, PMG, permanent magnet or fixed magnet'.

I assume the engine side is running OK. Have you tried resetting the circuit breakers?

 

How many and what type of outlets are on the control panel? Are there any guages or meters on the panel? I need you to be as specific as possible.

 

Hank

Hank F., Technician
Category: Small Engine
Satisfied Customers: 13376
Experience: Certified on Onan and Generac generators
Hank F. and 7 other Small Engine Specialists are ready to help you
Customer: replied 5 years ago.

HANK,

YES THE CURCUIT BREAKERS WERE RESET. THE ENGINE IS RUNNING FINE. THE GENERATOR WAS PUTTING OUT ONLY ONE AMP. 4 THREE PRONG AND ONE FOUR PRONG. FG6000MK GASOLINE POWER.

THANK YOU, JILL

Expert:  Hank F. replied 5 years ago.

Ok, but I assume you mean it was putting out 1 volt rather than 1 amp? This issue will definitely be found in one of three places - excitation, field, or collection. We need to find out which. What I need you to do is go to the genset and remove the power panel. Most are held on by 4 or 6 screws, and can be pulled loose enough to see behind it. Somewhere back there, you will see a mess of wires. I need you to find the spot where all of the wires come through a hole or grommet going into the generator itself. Most of the time all of the wires will either be tied together or be inside a protective sleeve. I need to know how many wires are coming out of the generator (should be 3-6), larger or smaller than the ones connected to the back of the outlet itself, color or number , and where they go.

Hank

Customer: replied 5 years ago.
HANK THANK YOU FOR YOUR HELP. WE WILL TAKE YOUR RECOMMENDATION BUT WILL HAVE TO DEAL WITH THIS AT A LATER TIME...JILL
Expert:  Hank F. replied 5 years ago.

OK

 

 

Hank F., Technician
Category: Small Engine
Satisfied Customers: 13376
Experience: Certified on Onan and Generac generators
Hank F. and 7 other Small Engine Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
< Last | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • Curtis B.

    Technician

    Satisfied Customers:

    6989
    have worked on and around most engine models for 35 yrs./Polaris ATV expert
< Last | Next >
  • http://ww2.justanswer.com/uploads/KO/koboma/2012-6-6_20917_DSCF1022.64x64.JPG Curtis B.'s Avatar

    Curtis B.

    Technician

    Satisfied Customers:

    6989
    have worked on and around most engine models for 35 yrs./Polaris ATV expert
  • http://ww2.justanswer.com/uploads/SM/SmEngPro/2012-8-5_3564_Rick1206290005Edit.fullres.logo.scrn.64x64.jpg Rick's Avatar

    Rick

    Factory Authorized Trainer

    Satisfied Customers:

    4126
    Outdoor Power Equipment technical trainer since 1990, covering eight states.
  • http://ww2.justanswer.com/uploads/GI/giftindex/2011-11-19_2715_JamesLWells500.64x64.jpg James W's Avatar

    James W

    Small Engine Troubleshooting Expert

    Satisfied Customers:

    2978
    7 years as Mechanic & Parts Manager for Brother who has Owned Lawn & Garden Repair shop for 35 years
  • http://ww2.justanswer.com/uploads/jonrk/2010-1-5_22551_jon.jpg Jon K.'s Avatar

    Jon K.

    Small Engine Diagnostic Expert

    Satisfied Customers:

    2950
    Gold certified Stihl tech, Service Manager for a rental/repair shop.Certified in most small engines
  • http://ww2.justanswer.com/uploads/MR/mr2cycle/2011-3-12_03458_sears.64x64.jpg Vince O.'s Avatar

    Vince O.

    Small Engine Technician

    Satisfied Customers:

    2374
    Over 30 years experience repairing lawn and garden equipment. Chainsaws, mowers,blowers and trimmers
  • http://ww2.justanswer.com/uploads/rheisnger/2010-12-31_010856_41385_100001225699183_7012_q.jpg RUSS's Avatar

    RUSS

    SERVICE TECHNICIAN

    Satisfied Customers:

    1723
    28 YEAR SERVICE TECHNICIAN
  • http://ww2.justanswer.com/uploads/BriggsEngines/2010-02-26_230200_n1834842973_4823.jpg CJBennett's Avatar

    CJBennett

    Small Engine Technician

    Satisfied Customers:

    623
    Briggs and Stratton Master Service Tech, Kohler, Tecumseh, Kawasaki certified. 18 years exp.