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Michael
Michael, Small Appliance Technician
Category: Small Appliance
Satisfied Customers: 9134
Experience:  I have over 25 years of experience diagnosing and repairing all types of home appliances.
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My burr grinder isn't grinding beans. It sounds like it's

Customer Question

My burr grinder isn't grinding beans. It sounds like it's working but it doesn't grind ?
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: It started two weeks ago. I thoroughly cleaned the unit...no help.
JA: Did you double-check the thermostat? And what about the unit's filters?
Customer: Thermostat? What does that have to do with grinding?
JA: Do you plan on doing the work yourself?
Customer: I could do it with written instructions I guess.
JA: Anything else we should know to help you best?
Customer: What's wrong when the grinder sounds like it's grinding but doesn't?
Submitted: 18 days ago.
Category: Small Appliance
Customer: replied 18 days ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Michael replied 15 days ago.

Hi , I am Tech Michael an expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.

If you are new to the site, this is briefly how it works:

1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.

2. I will give you the best possible Answer for your problem without the ability of actually being present with you.

The better you describe the problem, the quicker I can help ;-)

3. Remember to leave a Positive Rating ,it doesn't cost anything additional to rate kindly;-)

I am only credited for my time and expertise if you rate kindly.

May I have the full model #?

Also your coffee makers approx age?

And does it sound any different at all during the grinding stage?

Sincerely

Tech Michael

Customer: replied 15 days ago.
DGB 900 BC
approx. 5 years
yes, it sounds muffled during grinding
The coffee maker has never been used a great deal.
Expert:  Michael replied 15 days ago.

Thank you for that information.

This one will first require a cleaning out, you can do this by turning the machine upside down and banging on the bottom by hand only, please make sure the unit is UNPLUGGED!

Then try it once again.

If that works GREAT!

If not please let me know so I can provide you with further information.

In any case, I will stick with you until this is complete.

Please rate my service kindly.

Also it is the only way I am credited for my time and expertise with you.

Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.

Then you can reach me by simply replying to this message anytime.

Thank you and have a great day!

Sincerely

Tech Michael

Customer: replied 15 days ago.
I have done that one time but will try again.
Expert:  Michael replied 15 days ago.

Ok I will be here;-)

Please let me know how it goes, sounds like you may need a new grinder unit for that machine. I can help there as well;-)

Especially if it gets a lot of use that part will need to be replaced.

I will tell you exactly where to get that part, and help you replace it, no extra cost.

Sincerely

Tech Michael

Please rate kindly at this time so we can remain together. No additional cost there.

Customer: replied 15 days ago.
I turned it upside down and tapped several times to be sure no beans were inside.It didn't help. The grinder sounds muffled and slow.
Expert:  Michael replied 15 days ago.

Ok yes its time for a new grinder assembly:-(

Its not hard to replace, and the new one comes with replacement instructions, also when you rate kind, you will have free access to me for*****more than enough time for us to complete this one;-)

Please contact this site for that grinder.

I sent you the offer, please accept that so I can call you;-)

Expert:  Michael replied 15 days ago.

Also, is it a Burr, or Bunn?

You wrote Burr.

Thanks

Tech Mike

Customer: replied 15 days ago.
It's a Cuisinart DGB 900 BC with Burr Grinder...not a Bunn product.
I guess I can contact Cuisinart for a part
Expert:  Michael replied 15 days ago.

Hi YES., that's exactly who to contact for a new grinder, it comes with installation instructions and yes they were out:-(

Its not too expansive and if you run into any issues installing this part you can reply to this message for free advice on that when if you rate kind, at this time;-)

No additional cost for that.

Thank you and have a great day!
Tech Michael

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