Small Appliance Repair Questions? Ask a Technician ASAP
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So neither one of the new batteries are charging on two different chargers?
It has to be a charger issue if the new battery is not charging or the vacuum itself is having issues. Do you have a meter to test the battery voltage?
There is a reset procedure that may help, see the link below. Let me know if the behavior changes.
It is a long procedure that takes several days to complete, so just post back when you can.
Odd, considering you now have the answer to your problem, good luck.