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Russell H.
Russell H., Electronics and Mechanical Repairman
Category: Small Appliance
Satisfied Customers: 10629
Experience:  Repairing electronic devices for 20+ years, including all aspects of their workings.
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I bought a used Janome 11000 special edition. She

Customer Question

I bought a used Janome 11000 special edition. She demonstrated it tome before I brought it home. I am trying to used the embroidery function and it will not recognize the arm is open. I have turned it back off turned it back on and tried everything again and still it will not recognize that I have opened the arm, therefore it will not go into embroidery mode. Can you help me?
Submitted: 8 months ago.
Category: Small Appliance
Expert:  Russell H. replied 8 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

I suspect that something else basic may be needed. Perhaps you need to also mount the embroidery hoop?

Try using a small cleaning brush to thoroughly brush all thread and dust etc. out of the machine's working including especially the arm, in case a sensor switch is dirty, or the like.

If that's not it, then I have to ask: Are you following any kind of instruction manual or user guide?

If not, then here is the instruction manual for your embroidery machine model:

http://janome.com/siteassets/support/manuals/embroidery-models/inst-book-mc11000-special-edition-english.pdf

Customer: replied 8 months ago.
I have the manual and I have watched YouTube videos. Still doesn't recognize that the arm is engaged. I tried loading an embroidery hoop, with no results. I will blow out the mechanisms tomorrow and lrt you know if that gets any results.
Expert:  Russell H. replied 8 months ago.

OK. I hope that by then, when you get back to me, if it still is not working I might have further suggestions.

(Note any error or status indicators if the problem is persistent, please. And let me know. Thanks.)

Customer: replied 8 months ago.
Ok. It is 8:00pm here in Alaska
Expert:  Russell H. replied 8 months ago.

Thanks for the information... it's past midnight where I am, by the way.

Customer: replied 8 months ago.
Must be Eastern time.
Expert:  Russell H. replied 8 months ago.

It was, indeed, Eastern USA's time zone.

I hope you had favorable results, by now, or soon. If you don't or did not have favorable results from following my advice, please let me know. Thanks.

Customer: replied 8 months ago.
I blew it out and still no luck
Expert:  Russell H. replied 8 months ago.

I am sorry to hear that. I will continue to try to help.

Did opening the arm work, when it was demonstrated to you before you bought it?

Customer: replied 8 months ago.
She was able to demonstrate it to me
Customer: replied 8 months ago.
I would call her but she moved out of state. I do not have her number now
Expert:  Russell H. replied 8 months ago.

That is unfortunate.

Have you followed instructions in the manual?

Or, were you following carefully what you remember as to how to operate the machine?

Customer: replied 8 months ago.
Following manual
Expert:  Russell H. replied 8 months ago.

A sensing switch, that is pressed when the arm door is closed, is perhaps jammed. Look for such a switch, see whether it is broken or jammed somehow.

Customer: replied 8 months ago.
I will have to do it later. I am on my way to a presentation
Expert:  Russell H. replied 8 months ago.

OK. Later is fine. I have some more advice in mind also. Thanks.