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Russell H.
Russell H., Electronics and Mechanical Repairman
Category: Small Appliance
Satisfied Customers: 9306
Experience:  Repairing electronic devices for 20+ years, including all aspects of their workings.
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Memory I have a janome 1100memory craft also have digitizer

Customer Question

memory I have a janome 1100memory craft also have digitizer pro v 2.0 had for years in dell computer windows 7 somehow I lost sent machine to jwas unable to scan and send to sewing machine everything would come out black with no detail bought new computer with windows 10 installed the digitizer butnow after digitizing picture everything is bluegreen with no detail when sent to sewing machine is again black HELP had this problem for about a year sent sewing machine to janome they said nothing was wrong but was indeed I also lost embroidery designs I put into sewing machine all jef files were gone
Submitted: 12 days ago.
Category: Small Appliance
Expert:  Russell H. replied 12 days ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

That sounds rather as if your digitizer device were defective.

Does it ever light up, as if it were scanning the design?

If not, its 'bulb' may have burned out.

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