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Richard
Richard, Customer Service
Category: Small Appliance
Satisfied Customers: 31332
Experience:  Over 20 years fixing Electronically devices
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I have the 4D embroidery software, and I just had to replace

Customer Question

I have the 4D embroidery software, and I just had to replace my old computer. My new windows 10 machine can't seem to communicate with the 4d card reader/writer. Is there any fix for this problem?
Submitted: 1 month ago.
Category: Small Appliance
Expert:  Richard replied 1 month ago.

Hi there Pam and welcome

Can you tell me please the exact make and model of the machine?

thank you

Customer: replied 1 month ago.
Husqvqrna Viking Designer II
Expert:  Richard replied 1 month ago.

Thanks

There are no windows 10 drivers, but we can try some tricks that can get it working on windows 10 with the older drivers

First, what is the exact error you are receiving?

Customer: replied 1 month ago.
It says: error, no reader/writer device is connected.The reader/writer is plugged into a USB port.
Expert:  Richard replied 1 month ago.

ok, please connect it to a different USB port and tell me if it then connects please.

Customer: replied 1 month ago.
Richard, I have an appointment, and have to leave home for a few hours, I will check the other ports and answer your question when I get home. Thanks
Expert:  Richard replied 1 month ago.

ok thanks

Customer: replied 1 month ago.
Richard, I have tried all the USB ports. all give me the same message. in the settings/devices, it says driver error.
Expert:  Richard replied 1 month ago.

ok, instead of double clicking the icon to run the program, can you right click it and choose properties.

Then choose compatibility

Once done, select windows XP Service Pack 3

Then Run as Administrator

Then ok and try to run it

If it fails, try on widows vista or windows 7

let me know the results please.

Customer: replied 1 month ago.
Richard, these have not helped, I think there probably isn't a fix for this. I'm going to ask for a refund. thanks for trying.

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