Small Appliance Repair Questions? Ask a Technician ASAP
Hi there Pam and welcome
Can you tell me please the exact make and model of the machine?
There are no windows 10 drivers, but we can try some tricks that can get it working on windows 10 with the older drivers
First, what is the exact error you are receiving?
ok, please connect it to a different USB port and tell me if it then connects please.
ok, instead of double clicking the icon to run the program, can you right click it and choose properties.
Then choose compatibility
Once done, select windows XP Service Pack 3
Then Run as Administrator
Then ok and try to run it
If it fails, try on widows vista or windows 7
let me know the results please.