How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete, Electronic Engineer
Category: Small Appliance
Satisfied Customers: 16497
Experience:  Over 16 years of experience installing and repairing electronics.
Type Your Small Appliance Question Here...
Pete is online now
A new question is answered every 9 seconds

I can't get my Bernina 830 to zigzag

Customer Question

I can't get my Bernina 830 to zigzag
Submitted: 4 months ago.
Category: Small Appliance
Expert:  Pete replied 4 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 4 months ago.

First, give all the gears a good cleaning. Then you should be able to select each stitch and needle position one at a time and watch to see what happens to the needle - it should allow you to zigzag again.

Kindly rate my service 5 stars at the top of your question page so I am rewarded for my time; tips appreciated :)
You can always reply back at any time if you need further assistance.

Customer: replied 4 months ago.
I have already cleaned it all and reoiled it and it still doesn't work. Went through all the 21 stitches and the needle still doesn't move unless you move it with your own hand. I am impressed how quickly he answered back.
Expert:  Pete replied 4 months ago.

Can you turn the handwheel?

Does the handwheel feel stiff?

Does the needle move as you turn the handwheel?

Customer: replied 4 months ago.
I can turn the handwheel, No the handwheel doesn't feel stiff, and the needle does move up and down when you turn the handwheel.
Expert:  Pete replied 4 months ago.

Does the machine make any zigzag or pattern stitches at all, or do you only get a completely straight line?

Have you tried replacing the needle?

Also try removing the bobbin and re-bobbin the machine and make sure it is well-seated - let me know if any of that helps?

Expert:  Pete replied 3 months ago.

I notice your rating for my service has not gone through...
Do you need any further assistance?

Related Small Appliance Questions