Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
I would like to help. I am not sure what problem you are having, but it can no doubt be overcome.
1: what error is happening, or is something specific not working?
2: what region are you in (by zip code, or by town/city and state) ?
If you were interested in having the bernina machine serviced, I could look up places to take it, or to call about it, in your region.
3: if you need to update, then what update are you trying to use?
If updating cannot be done, it may not be necessary. And, do not force an update, nor do any update that is the least bit dubious, or you may destroy the operating firmware of your machine. So, be very cautious about updating. In fact, tell me the complete circumstances please, so that I can advise you. Thank you.