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Michael
Michael, Small Appliance Technician
Category: Small Appliance
Satisfied Customers: 9135
Experience:  I have over 25 years of experience diagnosing and repairing all types of home appliances.
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I have a ECAM23.450 delonghi coffee machine. The milk will

Customer Question

I have a ECAM23.450 delonghi coffee machine. The milk will not be sucked up into the dispenser then the cup. I have replaced the O rings and milk jug. I can not even get hot water from the spout. it has been repaired and the problem has reoccurred. What is the reason?
Submitted: 3 months ago.
Category: Small Appliance
Expert:  Michael replied 3 months ago.

Hi , I am Tech Michael an expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.

If you are new to the site, this is briefly how it works:

1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.

2. I will give you the best possible Answer for your problem without the ability of actually being present with you.

The better you describe the problem

, the quicker I can help ;-)

3. Remember to leave a Positive Rating ,it doesn't cost anything additional to rate kindly;-)

I am only credited for my time and expertise if you rate kindly.

The reason for this problem is usually mineral build up in the tubes inside or a failed brew unit.

How old is your coffee maker?

Also do you descale it often?

Thank you

Tech Michael

Customer: replied 3 months ago.
The machine is approximately 5 years old and I des ale regularly
Expert:  Michael replied 3 months ago.

Thank you for that information.

How do you perform the descale may I ask?

Thanks

Tech Michael

Customer: replied 3 months ago.
Sorry that you have not received my reply I sent it about an hour ago.
I add des calling solution to the water tank and program the machine onto descale.
I can make coffee it is the milk/hot water that will not work. It has said that the grind is too fine
and too adjust it which we have and to run hot water through it but hot water won't work.
Wendy
Customer: replied 3 months ago.
Did you receive my reply sent second one 10:26 this morning?
Customer: replied 3 months ago.
I am waiting for a reply
Expert:  Michael replied 3 months ago.

Hi Im sorry for the delay, but thanks for the information.

You will need a new brew unit. Its easy to replace and I will guide you.

Te best place to get a new brew unit for your machine would be: ereplacement parts.

***-***-****

Mon-Fri 7am - 1am EST
Sat-Sun 7am - 11pm EST

Once you have the new brew unit, I will assist you in the replacement. But you need a few basic hand tools is all;-)

Please rate kindly so I can stick with you until this repair is complete;-)

Thank you and have a wonderful Sunday!

Sincerely

Tech Michael

Customer: replied 3 months ago.
What do you mean by brew unit and where in Australia do I get this?
Expert:  Michael replied 3 months ago.

Hi the brew unit is responsible for the problem you are having. Its a one piece complete unit that will make your coffee maker like new. You have a part that has failed inside that brew-unit. Unfortunately they dont sell repair parts for the unit only a complete brew unit. But still this will be much cheaper if you replace it my help in place having it replaced by a repair shop.

Expert:  Michael replied 3 months ago.

The closest place to get a new part is in the UK.

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