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Michael
Michael, Small Appliance Technician
Category: Small Appliance
Satisfied Customers: 9133
Experience:  I have over 25 years of experience diagnosing and repairing all types of home appliances.
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My Hamilton Beach flex brew does not brew in Kcup mode. I

Customer Question

my Hamilton Beach flex brew does not brew in Kcup mode. I have only had it for a few months. It makes brewing noises, shuts off and there is nothing in the cup.
Submitted: 5 months ago.
Category: Small Appliance
Expert:  Michael replied 5 months ago.

Hi I am Tech Michael good morning.

This one has a known issue on some of the ones that are the same exact model.

It's unfortunately an electronic problem internal to the machine

But since yours is so new you can exchange that one for a brand new unit;-)

WHat you need to do is contact Hamilton Beach using the phone contact info in the user guide and on the warranty card for the fastest results.

They will offer you a repair, dont accept that!

Tell them you want a full replacement since it is so new and they will oblige ;-)

In any case, I will stick with you until this is complete.

Please rate my service kindly.

Also it is the only way I am credited for my time and expertise with you.

Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.

Then you can reach me by simply replying to this message anytime.

Thank you

Sincerely

Tech Michael

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