Small Appliance Repair Questions? Ask a Technician ASAP
Hello and thanks for using this service, if you have been waiting do not worry or get upset. I am GURU an extremely experienced tech on here and I try to get to as many customers as I can. I just picked up your question now.
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Do you mean the button itself is stuck down or not working?
Yes the button would be defective if it is new take it back for sure, there is nothing else other than a bad button that would cause this issue. Sorry:(