Small Appliance Repair Questions? Ask a Technician ASAP
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What is the model number off the unit?
A phone call costs more to do, let me see if another expert can do that right now as I am unable to at the moment.
I suspect it may be plugged internally and will need to be disassembled and cleaned. That may also expose the issue that may be causing the brush not to turn. The service manual attached should help with that. I don't have too much first hand experience with these but do have that manual I thought would help.