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Michael, Small Appliance Technician
Category: Small Appliance
Satisfied Customers: 9321
Experience:  I have over 25 years of experience diagnosing and repairing all types of home appliances.
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My Gaggia Accademia was due so I followed the instructions

Customer Question

My Gaggia Accademia was due for descaling so I followed the instructions and got to a point where it states "Fill the carafe half way with water and insert it in brewing position. I did this and hit the okay button and it will not advance. I have unplugged the machine multiple times but it always comes back to this same spot on the descaling menu and will not advance
Submitted: 1 year ago.
Category: Small Appliance
Expert:  Michael replied 1 year ago.

Hi, I am Tech Michael a specialist expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.

If you are new to the site, this is briefly how it works:

1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.

2. I will give you the best possible Answer for your problem without the ability of actually being present with you.

The better you describe the problem

, the quicker I can help ;-)

3. Remember to leave a Positive Rating ,it doesn't cost anything additional to rate kindly;-)

I am only credited for my time and expertise if you rate kindly.

How old is your Gaggia Accademia ?

Also may I have the full model # ?

And has this happened before?

Thank you

Tech Michael

Customer: replied 1 year ago.
The problem is solved through other resources
Expert:  Michael replied 1 year ago.

Thank you for that info. I'm glad you got it solved;-)

Please rate my service to you kindly so I can close this out, no cos to rate in a kind fashion. Have a great day!
Tech Michael

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