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Russell H.
Russell H., Electronics and Mechanical Repairman
Category: Small Appliance
Satisfied Customers: 9526
Experience:  Repairing electronic devices for 20+ years, including all aspects of their workings.
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Why does my singer xl 400 lose communication with my pc

Customer Question

why does my singer xl 400 lose communication with my pc after it starts the project (embroidery) I am working on? My computer gives me a window stating I need to turn my xl 400 power switch on or check usb connection. This is the second laptop I have tried. It does it with both of my laptops.
Submitted: 11 months ago.
Category: Small Appliance
Expert:  Russell H. replied 11 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Check to make sure the power connection or power cord to your Singer machine is not jiggling a little loose as the machine runs.

Then try a different USB cable. Some are defective, even though they don't look like they ought to be defective.

Make sure not to use a very long USB cable - the ones that are over 6 feet long have problems.

And lastly, unfortunately, you might have a machine that has a problem with its USB communication functions. Is the Singer machine capable of interfacing via USB *before* the embroidery project is started? if so, it might not have any USB interface problem at all.

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