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Hi, welcome to Just Answer. My name is XXXXX XXXXX I look forward to helping you! The most common cause of poor suction is a plugged hose or fitting and a poor seal at the dirty water container. If you have cleaned the wand, make sure the dirty water container is seated well and the seal is in good shape and there is no debris on the face of the seal. Let me know what you find.
Its an upright what wand?
Hello there and welcome to Just Answer. My name is XXXXX XXXXX I will be assisting you today. I am an engineer with over 30 years of electrical and electronic training, repair and installation experience. I will try and answer your question accurately and precisely so that we can get you on your way.
Now..you say that the cleaner will not suck up the water. Can you check first that the cleaner is actually spraying water?
Also, does this Bissel model heat the water? Some do. Let me know if yours does.
It built like an upright vacumn cleaner. Water doesn't heat. Wonder why its called a steamer if the water doesn't steam?
Model number 170 01869c
Im not sure I know where all the things you want me to check are . Ill let you know tomorrow