Small Appliance Repair Questions? Ask a Technician ASAP
Since the wand was working fine, I deduced that there was nothing wrong with the pump as you suggested. I partially disassembled the roller retainers and blew out the jets in the lower vacuum area with compressed air. They were just clogged with carpet strands. Works fine now. Glad I didn't try to tear it apart and order parts I didn't need.