Hi,I have a Benvenuto machine. I have tried to put the machine into service mode but have not succeeded. The machine is connected to the wall and the green "eco" button is green, but when I hold the "bean" button for more one than one second it just flushes once. The service LED "S" does not start to flash.Need help desperately!Thanks!Best regards,Jonas
Type of Appliance: Other
Hi, I’m a moderator for this topic and I wonder whether you’re still waiting for an answer. If you are, please let me know and I will do my best to find a Professional to assist you right away. If not, feel free to let me know and I will cancel this question for you. Thank you!
Hi Michelle,yes, I am still waiting for assitance.Thanks and best regards,Jonas
Sometimes, finding the right Professional can take a little longer than expected and we thank you greatly for your understanding. We’ll be in touch again shortly
Thank you for your patience, your business is very important to us, we are waiting on the Professional with the right expertise to come online. Feel free to let us know if you would like us to continue searching for a Professional or if you would like us to close your question. Thank you for your understanding!
Hi Michelle,you can continue to search for a Professional until Sunday. After that I would like to have my money refunded and my account closed (the posted issue was the only reason for me to use your service).Best regards,Jonas
Please understand that it’s rare when we cannot find the right Professional . Nevertheless, because you are entitled to your money back with no questions asked, we will process your refund immediately, upon your request. Please accept our sincere apology. We hope you’ll think of us again when the need arises