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NA - 203

 

Customer Question

I am attempting to embroider a baby pillowcase. I am using the Magna Hoop Quick Snap system and am rotating my pattern so that it fits (my pillowcase opens from one end).
The computer tells me I must change to a larger hoop, which I do not need for this project. How do I override the computer so that I can use the hoop that I have on now?

We cannot use the larger hoop without ripping out the seam on the pillowcase.

Also, I cannot use the hoop system that came with the machine as I cannot get the arm inside the pillowcase and otherwise would be stitching through the back of the pillowcase as well.

Are there tricks I can use to use your hooping system and not sew thru both front and back?

Thank you

 

Optional Information:
Make: Brother
Model: PR-620

Already Tried:
Using the Magna Hoop Quick Snap system frame 6 x 7 7/8 and rotating the design The design is 2.71 x 6.21 and must be rotated to fit as the snap is at the end so that when installed, the frame if in portrait position (7 7/8 being the tallest).

Submitted: 396 days and 19 hours ago.
Category: Small Appliance
Value: $28
Status: CLOSED
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Expert:  Walt-mod replied396 days ago.

Hi,

 

I'm a moderator for this topic and I wonder whether you're still waiting for an answer. If you are, please let me know and I will do my best to find an Professional to assist you right away. If not, feel free to let me know and I will cancel this question for you. Thank you!

Customer replied395 days and 20 hours ago.

I am still waiting for your reply. pLease answer as soon as possible.

 

Thank you

 

Amanda Love

 

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Expert:  Walt-mod replied395 days and 19 hours ago.

Sometimes, finding the right Professional can take a little longer than expected and we thank you greatly for your understanding. We'll be in touch again shortly.

Customer replied395 days and 17 hours ago.

Relist: I still need help. I never received a response to my original question.al-mod41016.9462527778

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Expert:  Danielle-Mod replied395 days and 8 hours ago.

Thank you for your patience, your business is very important to us, we are waiting on the Professional with the right expertise to come online. Feel free to let us know if you would like us to continue searching for a Professional or if you would like us to close your question. Thank you for your understanding!

Customer replied394 days and 18 hours ago.

I'm still waiting
Amanda

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Expert:  Walt-mod replied393 days ago.

Please understand that it's rare when we cannot find the right Professional. Nevertheless, because you are entitled to your money back with no questions asked, we will process your refund immediately, upon your request. Please accept our sincere apology. We hope you'll think of us again when the need arises.

Customer replied392 days ago.

I understand. Thank you trying and for the refund.

 
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