Pete, I went to begin your assignment, but it looks like the link brings me to an incomplete article, which must be purchased to view in its entirety. Please post a copy of the complete article so that I may help you properly :)
This is just from Google so it should work ok. I just searched Farm Bank case study.
sounds great! Thank you very much for your help!
There are several key pieces of advice that I would share with Valerie Wyatt. The first may come of as a surprise, but it is to make sure that she stays respectful and poised in her opinions. Secondly and accordingly, she should be persistent in trying to improve her organization and meet the needs of her fellow workers. I think Valerie has truly already started her intervention strategy by collecting the opinions, wants, and needs of employees and brining it to the chief officer’s attention. Although she was brushed off, she should remain positive and employ another intervention strategies that will slowly move in the direction she and her employees are hoping for via an interim measurements of control. Most likely Valerie’s bosses were more fearful of rapid change than change itself. By using employee participation, the employees could decide on one aspect of the system they want to redefine/recreate, and then in a stepwise fashion achieve one small change/goal at a time until the system has evolved and the chief officers see the benefits of this evolution. For instance they may work on reformatting the reports such that they are easier to read. Small steps can lead to positive and long term large changes!