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I had an air source heating system installed and paid over £6k for it. it included a 2-year guarantee. 6 weeks ago I contacted the installer to say that one of the four heating units installed was not working. I have phoned and emailed several times, and to date they have done nothing whatsoever. They don't seem to have a CEO that I can contact directly. Their name isXXXXX and they are based in Linwood, Renfrewshire. They subcontracted the installation, havng proactively sold themselves to me with a very good salesman. I now realise that if I had contacted the subcontractor, or similar firm, directly, I would have paid in the region of £2.5K less. They claimed the additional cost was partly attirbutable to fabby guarantee they gave. So this is particularly galling. What, if anything, else can I do? Pleading to their better nature, ie one reasonable person to another type approach, is not working. Yours sincerely XXXXX XXXXX
I have received no answer yet, but would like to wait longer if one might be forthcoming. Thank you for checking. Obviously if I receive no answer I would like not to be charged though!
I have been asked to look at this for you.
Where are you based? How much will it cost to fix if you get someone else to do it?
I live near Newton Stewart, south west Scotland. I have been quoted £40 call out fee plus £40 per hour. Given that I live about 100 miles (i.e. +2 hours travel) from the nearest technician I've been able to identify who might come to see IF they can fix it, it would probably cost about £300 minimum including travelling time and that's just to check it out initially. I'm not clear on your thinking though, I want to bind the installer to their guarantee. Thank you for your time though and please let me know what other info I can give which would help.
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