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Ask Don 'Mo Lurch' Your Own Que...
Don 'Mo Lurch'
Don 'Mo Lurch', Saturn Mechanic
Category: Saturn
Satisfied Customers: 20531
Experience:  GM, Chevrolet Cert., Heavy Line Mech, Race Shop Owner, Mobile Electronics.
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I can't get my radio to unlock after I changed the battery

Customer Question

I can't get my radio to unlock after I changed the battery please help
JA: Have you checked the fuses?
Customer: Yes and it's on just locked it says I need the code
JA: What is the model/year of your Saturn?
Customer: 99
JA: What year is your Saturn?
Customer: 99
JA: Are you hoping to fix this yourself? What have you tried so far?
Customer: Yes and looked up the code and tried what it told me won't work for me need help
JA: Anything else you think the mechanic should know?
Customer: No
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Saturn Mechanic about your situation and then connect you two.
Submitted: 5 months ago.
Category: Saturn
Expert:  Daniel Jones replied 5 months ago.

Hello. Welcome to the site. Thanks for coming. I'm ***** *****.
I'm here to provide as much information and insight as I can, to best answer your question.

Can you give me your VIN# ***** I can get the proper information?

What model Saturn?

Thank you for posting your question.

Your business is very valuable to us.
Thank You
***** *****

Customer: replied 5 months ago.
Not sure on the model the
Vin # ***** 1G8ZK5274XZ334492
Expert:  Daniel Jones replied 5 months ago.

What is the message on the radio? LOC or SEC

Customer: replied 5 months ago.
Loc
Expert:  Daniel Jones replied 5 months ago.

Do you have the factory radio code?

Customer: replied 5 months ago.
No i lost the manual shortly after I got it and then changed the battery which wasn't thinking it would reset but it did
Expert:  Daniel Jones replied 5 months ago.

Here is the procedure for getting the code, but you might have to contact a GM dealer for them to call and get the code.

Unlocking a Locked (“LOC”) System Using Factory Code - To Be Used Only If a Customer Code Is Unknown

  1. Turn the ignition key to RUN.
  2. Turn the radio power OFF.
  3. Press and hold preset buttons 2 and 3 together until a 4 digit number appears on the radio display.
  4. Record the number.
  5. Call 1–800–537–5140 or 1–317–451–8965 (USA and Canada), using a touch tone telephone.
  6. After the computer prompt, enter your retailer code in the following manner.

    Press “8”, then press your account number, and the press “*.”

  7. When advised, enter the four digit radio display code obtained in step 4, then press “*.” The computer will respond with the factory unlock code; record this number.
  8. To unlock the radio, follow the steps for Unlocking a Locked (LOC) System Using a Known Code. Use the factory unlock code as the known code.

If you need more help, please use the "Reply" tab to continue our conversation - I'm happy to answer follow-up questions.
If you are satisfied with the information I supplied we would like to close out this question.
If you have no follow-ups at this time, please remember to Rate My Service.

Follow ups are free after ratings, so rate in confidence!
Thank you for posting your question.
Your business is very valuable to us.
Thank You
***** *****

_________________

Customer: replied 5 months ago.
How do I know what my account number is *****'ve tried all that
Expert:  Daniel Jones replied 5 months ago.

You might have to contact a GM dealer for them to call and get the code.

I could do it on Monday if you get me the four digit radio display code.

Customer: replied 5 months ago.
No possible way to get it today at all? It's 614 8
Expert:  Daniel Jones replied 5 months ago.

I will see if I can get it and get back to you.

Customer: replied 5 months ago.
Did you happen to figure it out
Expert:  Daniel Jones replied 5 months ago.

Dealer System was down over the weekend for updates. I will check again today.

Expert:  Daniel Jones replied 5 months ago.

I had no luck getting the code today. I am going to Opt out so someone else can try to help you.

Thank you for posting your question.

Your business is very valuable to us.

Thank You

***** *****

Expert:  Don 'Mo Lurch' replied 4 months ago.

Very sorry for the previous issue...........
New Expert here.........

Did you still need help on this??
I can get the Code today
Please respond

thanks