Saturn Repair Problems? Ask a Mechanic for Answers ASAP
What you need to do is pull the hood release while having a second person push down and up on the hood at the same time. Sometimes this can be tricky but basically it will not come up on its own. Once you get the hood to pop you will have to fish in there to get the release.
That is not okay. You need to contact the service manager at the dealership and explain to him what happened. If the mechanic broke it and did not tell you about it he needs to be reprimanded. These guys should not be in the field. It leaves a bad name for us good mechanics and hurts the customer relations. It should be covered by the repair shop at no cost to you. Make sure you speak with the service manager and express your frustrations with them and that you now are very worried about having them touch your vehicle.