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Hi! My name is ***** ***** I can assist you with this. I may need some additional information from you first in order to give a complete answer.
It sounds like the LP gas isn't turned on. Check the main tanks valve and then the LP dedector along the floorline or near the door. The green light has to be on. If that is turned off, the solenoid that controls the LP flow will be off and no gas will be available. Once you do this get back to me if you are still having problems as all follow ups are included in our fee.